Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Before you buy
- Active head restraints deploy unexpectedly: about 1 in 6 complaints.
- Electronic shifter rollaway: about 1 in 14 complaints. Ask whether the shifter recall work was done, and confirm on a test drive that the display shows park before letting go of the brake.
- Engine stalls while driving: about 4% of complaints.
- Safety: Transmission drops into neutral (can affect control: 11 of 12 reports), about 4% of complaints.
- Run the free VIN recall check for the 19 recalls to confirm on this model, starting with the engine recall (23V411000).
Based on a random sample of 300 of the 2,375 complaints filed with NHTSA for this model, read and summarized with AI. 249 of them describe a failure the owner experienced; the rest (recall notices, parts delays, worries) are left out of these counts. Complaints are unverified owner reports.
Known problems
What owners report most often, grouped into named problems. Summaries are written by AI from the complaints; open a problem to read the owners' own words.
Active head restraints deploy unexpectedly
Owners report the front active head restraints popping forward on their own while driving, stopped or parked, sometimes striking the occupant in the back of the head. Some cite a broken plastic lock or internal latch that will not reset.
- How common
- 49 of the 300 complaints we read (16%), roughly 388 of all 2,375 on file
- Safety
- Injury risk: 49 of 49 reports; 7 reports mention an injury
- Head restraint components failed and blew apart while driving at 55 mph, forcefully pushing the driver's head forward with no crash involved. · filed Sep 2025
Read the owner's complaint
We were driving this weekend and the headrest components failed and blew it apart. It shoved my husbands head forward really hard. We pulled over and tried to fix it but all the pieces are snapped inside of it. From our understanding that is a safety feature that is supposed to happen in a crash but we were not in a crash, just doing 55 mph down the road. It was not inspected by anyone yet but from reading online forums this seems to be a common occurrence.
NHTSA complaint ODI #11690471
- Driver's headrest deployed forcefully while stopped in traffic, striking the back of the head and pushing the head and neck forward, leaving the driver with neck pain. · filed May 2025
Read the owner's complaint
I was stopped in traffic at approximately 16:00 on Tuesday 5/27/2025. All of the sudden the drivers side headrest deployed with force, hitting me in the back of my head and pushing my head and neck forward. Since the incident I am experiencing pain in my neck.
NHTSA complaint ODI #11663317
- Driver's side active head restraint deployed unexpectedly while driving. · filed Dec 2024
Read the owner's complaint
The driver side Active Head Restraint unexpectedly deployed while driving the vehicle.
NHTSA complaint ODI #11629985
Electronic shifter rollaway
Owners report the electronic gear shifter failing to engage park or shifting out of park on its own, letting the vehicle roll away, in some cases striking people or other cars. Others report the shifter changing gears by itself while driving.
- How common
- 21 of the 300 complaints we read (7%), roughly 166 of all 2,375 on file
- Safety
- Can affect control: 20 of 21 reports; 10 reports mention a crash; 4 reports mention an injury
- Related recalls
- Owners mention 16V240000. Check the VIN for it.
Before you buy: Ask whether the shifter recall work was done, and confirm on a test drive that the display shows park before letting go of the brake.
- Transmission shifter randomly changes gears on its own, dropping into neutral while accelerating or shifting from park into neutral or reverse; owner says Chrysler refuses to honor an expired recall for it. · filed Jul 2024
Read the owner's complaint
The shifter has a manufacturer issue the car while it is accelerating throws itself into neutral on its own. The car could be in drive and it'll throw itself into sports mode on its own. It'll drop down the acceleration on its own as if it's shifting on its own. Car could be put into park and the shifter will throw it into neutral or in reverse. Contacted Chrysler they refusing to honor the recall cleaning there's an expiration date. This has been reported to you guys many people have the same issue ( 19V447) I literally almost died with what the shifter is doing and I need them to honor their recall this is a safety hazard that can kill or answer anyone easily
NHTSA complaint ODI #11598432
- On several occasions the shift display showed park while the vehicle was actually in reverse; recall repair parts remain unavailable. · filed Jan 2017
Read the owner's complaint
ON SEVERAL OCCASIONS SINCE I BOUGHT MY JEEP NEW A LITTLE OVER 3 YEARS AGO, I THOUGHT MY JEEP WAS IN PARK AND WENT TO GET OUT AND IT WAS ACTUALLY IN REVERSE. THANKFULLY, I HAVE ALWAYS HAD ONLY 1 FOOT OUT AND NOW CHECK TO MAKE SURE IT IS IN PARK EVEN THOUGH I PUSH THE ELECTRONIC SHIFTER ALL THE WAY FORWARD. I RECEIVED A RECALL NOTICE, BUT THE LOCAL DEALER CLAIMS TO NOT HAVE THE PARTS TO FIX.
NHTSA complaint ODI #10947661
- While driving, the gear shifted into park on its own, triggering warning lights and sudden braking, then the shifter locked up. · filed Nov 2016
Read the owner's complaint
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN) AND WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED FOR MONTHS. THE DEALER AND THE MANUFACTURER DID NOT DISCLOSE WHEN THE PARTS AND REMEDY WOULD BECOME AVAILABLE FOR THE RECALL REPAIR. IN ADDITION, THE GEAR SHIFTED INTO PARK WHILE THE VEHICLE WAS IN MOTION, AND THE INSTRUMENT CLUSTER WARNING INDICATORS AND GAUGES FLICKERED. THE "SERVICE FOUR WHEEL DRIVE" WARNING INDICATOR FLASHED AS THE FAILURE PROGRESSED. THE CONTACT WAS PULLING OFF THE ROAD WHEN THE GEAR SHIFTED INTO PARK, CAUSING SKID MARKS AND THE BRAKES APPLIED WITHOUT WARNING. THE SHIFTER AND START BUTTON WENT INTO A LOCK MODE AND THE VEHICLE WAS UNABLE TO BE DRIVEN. THE MANUFACTURER PROVIDED NO REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 24. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint ODI #10920602
Engine stalls while driving
Owners report the engine stalling or shutting off without warning while driving, sometimes with warning lights and loss of power steering and brakes. Dealers often could not diagnose it despite replacing sensors, the computer or fuel parts.
- How common
- 13 of the 300 complaints we read (4%), roughly 103 of all 2,375 on file
- Safety
- Can affect control: 13 of 13 reports; 2 reports mention a crash; 1 report mentions a fire; 1 report mentions an injury
- Related recalls
- Owners mention 14V634000. Check the VIN for it.
- Vehicle shuts off while driving, causing loss of brakes and power steering; the dash only shows a message to shift to park to restart. · filed Mar 2025
Read the owner's complaint
Vehicle will shut off while driving losing brakes and power steering. No lights on dash just says shift to park to start. Very dangerous
NHTSA complaint ODI #11647537
- Engine suddenly shuts off completely while driving, with no dash lights or radio, then restarts on its own; dealer replaced sensors and updated software but could not fix it. · filed Aug 2023
Read the owner's complaint
I own a 2014 Jeep Grand Cherokee 5,7 summit trim, I've been experienced a very scary situation with this car on last 4 months, with no warnings this vehicle completely shuts-off, with no power, no radio, no dash lights. For few times happened on my drive way, but most the times I was on highway running between 45 to 70 mph, its come from the blue. But after the engine stops, it just restart like nothing had happened, no lights on dash no warnings. I left this truck on sandy Sansing dealer ( Milton Florida (850)6236866 like 4 times, they replace few sensors and update software on first time, but day after I was there again, and again and again. Now, they have my car o shop for over 40 days but they can find or replicate de issue, of course to replicate the issue you need to drive the car, and according with then they drove the car for 50 miles with no issues( and of course nobody wants to drive a car that can stops in any minute ). I ask the Dealer if a fuel pump could cause that, they had no clue, but they gave me a price for replace both, so at this point I'm extremely frustrate, cause I've a car with a brand new engine that always was serviced on Jeep Dealer, that I can't use and who has all technical capability is incompetent to fix. I saw lots of cases like mine on internet. I could get someone or my self kill. Any help is deeply appreciate
NHTSA complaint ODI #11537911
- Vehicle has been stalling and losing acceleration; the dealer says there is a related recall but no fix is available yet. · filed Sep 2022
Read the owner's complaint
Having issues with Jeep stalling and loss of acceleration . Dealer says there isn’t a fix yet? Recall but no fix? Please advise what to do if it completely fails. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint ODI #11482405
Transmission drops into neutral
Owners report the transmission shifting into neutral on its own while driving or stopped, causing a loss of drive and sometimes a stall. Some saw an Auto Park Disabled message or a hard shift when selecting reverse.
- How common
- 12 of the 300 complaints we read (4%), roughly 95 of all 2,375 on file
- Safety
- Can affect control: 11 of 12 reports
- Transmission randomly drops into neutral while driving at speed, locks the shifter, and engages the brakes on its own, stranding the car in traffic; a $3,000 dealer repair did not fix it. · filed Jul 2026
Read the owner's complaint
The vehicle has a severe, life-threatening safety defect where it randomly drops into neutral while driving at speed, physically locks the shifter, and actively engages the electronic braking system on its own, stranding me in active traffic. I brought the vehicle to a certified Jeep dealership to resolve this exact symptom. They misdiagnosed the vehicle and charged me nearly $3,000 to replace the valve body and connectors. The dangerous symptom remains completely unchanged, meaning the vehicle is unsafe to operate and the manufacturer-certified repair facility has failed to remedy a critical safety defect. The issue hasn’t been fixed and it has been 5-6 months.
NHTSA complaint ODI #11749415
- Transmission independently shifted into neutral while driving with the owner's child in the car; the dealer diagnosed transmission failure needing replacement, but a related recall does not cover this VIN. · filed Apr 2025
Read the owner's complaint
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the transmission independently shifted into neutral. The contact turned the vehicle off. The vehicle was restarted; however, the failure reoccurred. The contact's minor child was an occupant of the vehicle at the time of the failure. The vehicle was driven to the residence. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall repair with a similar failure; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 119,604.
NHTSA complaint ODI #11652077
- Transmission unexpectedly shifted into neutral at 50 mph and would not shift back while in traffic; this was the second time in four months and the dealer could not diagnose it. · filed Mar 2024
Read the owner's complaint
While driving at about 50 mph, the transmission shifted into neutral and would not allow me to shift it back into drive while moving or stopped. This put me in a very dangerous situation as I was in traffic and in the left lane on a 4-lane road. After about 10 minutes of the engine being shut off, it started again and ran just fine. A check engine light did come on, giving error code P0205 and U0002-88 when scanned. I believe the latter code is a stored code from a previous issue. No warning lights were on immediately prior to the incident. This is the second time it has happened in the span of about 4 months. The mechanic was not able to diagnose the cause after the first occurrence. After the second occurrence, the local Jeep dealer was contacted; they were not aware of any such issues and recommended adding fuel injector cleaner and changing the spark plugs/getting a tune up. The dealer did not inspect the car. The next day the check engine light went off, though the code may be stored in the car’s memory.
NHTSA complaint ODI #11579071
Seat belts stop retracting
Owners report front seat belts that no longer retract because the plastic shoulder guide or D-ring cracks and pinches the belt, leaving slack. Dealers called it a known issue but some owners were charged or faced parts backorders.
- How common
- 11 of the 300 complaints we read (4%), roughly 87 of all 2,375 on file
- Safety
- Not a safety issue
- Seat belt does not retract properly after being unbuckled; the dealer already replaced one belt and a second is now showing the same problem. · filed Oct 2024
Read the owner's complaint
The seat belt does not retract as it should. I have already had it replaced once and I have a second that is failing now. We have not been in an accident to see if it is a problem with restraining you as a driver, but it is a point of concern. The dealer replaced the first one, right after we purchased the vehicle, and it is exhibiting similar symptoms now of not retracting after unbuckled. You can manually align it to get it to feed back, but this doesn't seem to be the correct way to handle this.
NHTSA complaint ODI #11617399
- Cracked plastic seat belt guide trim prevents the belt from retracting, so it could stay loose and fail to restrain the driver; the dealer said it isn't covered by warranty or recall. · filed Dec 2022
Read the owner's complaint
What component: The piece of plastic trim that helps guide the seatbelt into the wall of the car has cracked and is preventing the seatbelt from retracting. Safety Risk: This prevents the seatbelt from retracting while driving the car (if it becomes loose it stays loose and therefore doesn't restrain the driver.) Inspection: The dealer said this is not covered under warranty or recall. (I called and described the problem to them.) This just started suddenly with no warning. My car has about 110,000 miles and this happened recently.
NHTSA complaint ODI #11497088
- Both the driver and passenger seat belts have trouble retracting. · filed Aug 2022
Read the owner's complaint
Both driver and passenger seat belts have issues with retracting.
NHTSA complaint ODI #11480371
Transmission harsh and erratic shifting
Owners report the transmission downshifting on its own, dropping several gears at once, jerking hard when slowing, getting stuck in a low gear, or lunging forward after stopping. Valve body replacement and control module reprogramming did not always fix it.
- How common
- 11 of the 300 complaints we read (4%), roughly 87 of all 2,375 on file
- Safety
- Can affect control: 11 of 11 reports
- Vehicle suddenly lurched forward as if the accelerator was pressed, with 4WD and check engine lights on, and continued to lurch even when shifted into park; a mechanic said the gear box needs replacing. · filed Jul 2022
Read the owner's complaint
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving approximately 30 MPH, the vehicle started to lurch forward as if the contact had suddenly depressed the accelerator pedal. The contact stated that the 4WD and check engine warning lights were illuminated. The contact pulled off to the side of the road turned off and restarted the vehicle and the vehicle drove normally. The contact stated that the failure of lurching forward became an ongoing failure. Additionally, the contact stated that the vehicle would lurch forward when shifted into park(P). The contact drove the vehicle to an independent mechanic who diagnosed that the gear box needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.
NHTSA complaint ODI #11472715
- Transmission jerks harshly into lower gears while slowing to a stop, like being rear-ended, and the shifter also resists moving into park. · filed Jan 2022
Read the owner's complaint
When shifting into park, the shifter is not moving into park without pushing the shifter several times up to get it into park. Also when slowing down to come to a stop the transmission is jarring into lesser gears cause the jeep to jerk, causing whiplash and making loud sound hard to describe. It’s not doing it all the time but when it does it’s like you have been rear ended.
NHTSA complaint ODI #11447005
- Transmission downshifted into a lower gear on its own while driving 55 mph, nearly causing an accident. · filed Jan 2021
Read the owner's complaint
I HAVE BEEN GOING DOWN THE ROAD 3 DIFFERENT TIMES AT A NORMAL SPEED 55 AND IT DOWN SHIFTS TO A LOWER GEAR ON ITS OWN.THE ONLY WAY I CAN GET IT OUT IS TO MAKE A COMPLETE STOP AND PUT IT IN NEUTRAL OR CUT THE VEHICLE OFF AND RESTART. I HAVE PUT VERY FEW MILES ON THIS JEEP SINCE I PURCHASED IT. THIS HAPPENED THE LAST TIME I DROVE IT AND ALMOST CAUSED AN ACCIDENT. THIS HAPPENS JUST GOING DOWN THE MAIN ROADS AND I AM GETTING AFRAID TO DRIVE IT. I HAVE NOT DROVE IT AGIAN BECAUSE I AM AFRAID OF CAUSING AN ACCIDENT.
NHTSA complaint ODI #11387247
Automatic braking activates falsely
Owners report the automatic emergency braking, forward collision warning or adaptive cruise control applying the brakes with no obstacle ahead, sometimes nearly causing rear-end crashes. Dealers could not reproduce it.
- How common
- 6 of the 300 complaints we read (2%), roughly 48 of all 2,375 on file
- Safety
- Can affect control: 6 of 6 reports
- The automatic brake warning system activated on its own over twenty times with cruise control off; the dealer could not diagnose it. · filed Aug 2015
Read the owner's complaint
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AUTOMATIC BRAKE WARNING SYSTEM WOULD AUTOMATICALLY ACTIVATE. THE FAILURE OCCURRED OVER TWENTY TIMES WHILE THE CRUISE CONTROL WAS NOT ENGAGED. THE CONTACT REACHED OUT TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
NHTSA complaint ODI #10747812
- The automatic braking system chimed and applied the brakes with no obstacle present on a highway ramp, nearly causing a rear-end collision, and recurred in city driving. · filed Jun 2015
Read the owner's complaint
I WAS ON THE I-94 ENTRANCE/EXIT RAMP BETWEEN FULLERTON AVENUE AND WESTERN AVENUE. JUST BEFORE WESTERN AVE: THE LEFT LANE IS INTENDED FOR VEHICLES ENTERING I-94 NORTHBOUND, THE RIGHT LANE IS INTENDED FOR VEHICLES THAT ARE PROCEEDING TO WESTERN AVE. WHEN THE EVEN OCCURRED, THERE WAS A LINE OF VEHICLES STOPPED IN THE LEFT LANE DUE TO TRAFFIC CONGESTION ON I-94. I WAS TRAVELING IN THE RIGHT LANE AND HAD NO CARS DIRECTLY IN FRONT OF ME. AS I BEGAN TO PASS THE LONG LINE OF VEHICLES THAT WERE WAITING TO ENTER ON TO I-94 ON MY LEFT, THE AUTOMATIC BRAKING SYSTEM BEGAN TO CHIME AND BRAKING BEGAN FOR NO REASON. I QUICKLY REACHED DOWN, DISABLED THE ABS FUNCTION, GLANCED IN MY REAR-VIEW MIRROR AND SAW THAT I HAD COME DANGEROUSLY CLOSE TO BEING REAR-ENDED BY ANOTHER VEHICLE. AFTER A FEW WEEKS, I RE-ENABLED THE FEATURE THINKING THAT THE EVENT WAS A FLUKE. I RE-ENABLED IT, BUT HAD A HANDFUL OF INSTANCES WHERE THE BRAKES WOULD BE APPLIED IN SEEMINGLY INAPPROPRIATE SITUATIONS - MOSTLY ALL OF THEM IN DENSE CITY DRIVING. THE VEHICLE NOW HAS 10K MILES ON IT. I HAVE YET TO TAKE IT IN FOR SERVICE ON THIS OR THE MULTITUDE OF FACTORY RECALLS. POSSIBLY RELATED, THERE HAVE BEEN NUMEROUS OCCASIONS WHERE THE PARKING SENSOR CHIMES HAVE GONE OFF WHILE THE VEHICLE WAS MOVING -OR- IN GEAR, BUT STOPPED AT A STOPLIGHT. I OFTEN LEAVE THE FEATURE DISABLED UNTIL I GET READY TO PARK. *TR
NHTSA complaint ODI #10726340
- The forward collision warning system automatically applied the brakes on the highway in the rain, causing the vehicle to fishtail; owner says this had happened before. · filed Jun 2015
Read the owner's complaint
ON THE HIGHWAY THE "FORWARD COLLISION WARNING WITH STOP" SYSTEM NEEDLESSLY ENGAGED. THE VEHICLE BRAKES AUTOMATICALLY WERE APPLIED BY THE CAR ON ITS WON CAUSING IT TO DECELERATE RAPIDLY FISHTAILING UNCONTROLLABLY. IT WAS RAINING. THIS IS NOT THE FIRST TIME THE SITUATION OCCURRED.
NHTSA complaint ODI #10725072
Alternator failure and fire
Owners report the alternator failing suddenly, causing stalls and loss of power steering and brakes, and in some cases overheating, smoking or catching fire.
- How common
- 5 of the 300 complaints we read (2%), roughly 40 of all 2,375 on file
- Safety
- Can affect control: 3 of 5 reports; 2 reports mention a fire
- Related recalls
- Owners mention 17V435000. Check the VIN for it.
- Alternator short-circuited and caught fire under the hood after a 'Low Volt' warning, squealing noise, and burning smell; owner says the dealer refused to cover it under an existing recall because the VIN wasn't included. · filed Nov 2022
Read the owner's complaint
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at 35-40 MPH, the message "Low Volt" was displayed. Additionally, the contact stated that he heard an abnormal squealing sound coming from the hood and he noticed a burning rubber odor. The contact was able to drive to his nearby residence where he noticed smoke coming out from underneath the hood. The contact stated upon opening the hood, he noticed smoke and flames coming out of the alternator. The contact was able to extinguish the fire with the water hose. The vehicle was towed to an independent mechanic the next morning. The independent mechanic diagnosed that the alternator experienced a short circuit. The independent mechanic related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The dealer was contacted and informed the contact that they could not repair the vehicle under the recall as the VIN was not included. The independent mechanic replaced the alternator and the battery. The vehicle was repaired. The manufacturer was notified of the failure but advised the dealer and referred the contact to the NHTSA hotline. The failure mileage was approximately 145,000.
NHTSA complaint ODI #11493936
- While driving 35 mph, warning lights came on and the Jeep stalled; the alternator was suspected to have failed, but the vehicle was never diagnosed or repaired. · filed Apr 2020
Read the owner's complaint
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT USED THE PARKING BRAKES TO SLOW THE VEHICLE. THE VEHICLE WAS TOWED TO ALL AMERICAN CHRYSLER JEEP DODGE RAM OF ODESSA LOCATED AT 2510 E 8 TH ST, ODESSA, TX 79761, (432) 614-0801. THE TOW TRUCK DRIVER IDENTIFIED THE FAILURE OF THE ALTERNATOR AS THE CAUSE OF THE FAILURE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE BATTERY NEEDED TO BE REPLACED PRIOR TO A DIAGNOSTIC TEST BEING PERFORMED ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,800.
NHTSA complaint ODI #11320515
- A whirring belt sound and battery warning light preceded the alternator overheating and smoking under the hood; owner says a known alternator recall had no repair parts available yet. · filed Feb 2018
Read the owner's complaint
THURSDAY AFTERNOON, THERE WAS A FAINT SOUND OF A BELT WHIRRING OR SIMILAR, BUT NO CHANGE TO DRIVING. GABRIEL NOTED A WEIRD SMELL WHEN WE PARKED AT HOME, BUT I DIDN'T SMELL IT. I DROVE TO A MEETING AND NOTICED THE SOUND AGAIN, BUT NO LIGHTS ON OR CHANGE TO DRIVING. FRIDAY MORNING, I DROVE TO SCHOOL AND THE BATTERY LIGHT CAME ON, BUT NO OTHER CHANGES. FRIDAY AFTERNOON I DROVE FROM SCHOOL AT 1:20 TO HWY 12 AND MISSION ON MY WAY HOME. WITHIN A FEW BLOCKS THE BATTERY LIGHT CAME ON AND A NOTICE TO GO TO BATTERY SAVE MODE CAME ON. BY MIDDLE RINCON, I STARTED TO SMELL SOMETHING, BUT NO CHANGE OTHERWISE. AT THAT LIGHT, ANOTHER DRIVER WAVED ME DOWN AND WE PULLED INTO VALERO. HE HELPED ME LIFT THE HOOD, WHICH HAD BILLOWING SMOKE BY THEN COMING OUT, AND HE SAID IT LOOKED LIKE THE ALTERNATOR, BUT DID NOT SEE FIRE. I THEN CALLED LITHIA AND THEN AAA TO GET A TOW TO LITHIA, BECAUSE I WAS CONCERNED ABOUT DRIVING IT ANY FURTHER. I WAS CHARGED $5 FOR THE EXTRA .2 MILES OF THE 5.2 MILES IT TOOK ME TO GET TOWED. I REMEMBERED THAT WHEN I GOT MY OIL CHANGE IN LATE DEC-EARLY JAN, BOB TOLD ME THERE WAS A RECALL ON THE ALTERNATOR, BUT THERE WAS NO PART OR SOLUTION AVAILABLE YET. I DID NOT RECEIVE A RECALL LETTER, BUT RESEARCHED TODAY THAT PEOPLE RECEIVED IT IN JULY 2017. MY DEALERSHIP INSISTS ON GOING THROUGH MY EXTENDED WARRANTY AND A $200 DEDUCTIBLE AND DID NOT GIVE ME A CAR FOR THE DAYS IT'S BEEN THERE SO FAR. I HAVE FILED A COMPLAINT WITH THE COMPANY'S RECALL DEPARTMENT.
NHTSA complaint ODI #11067079
Power loss after emissions update
Owners report the vehicle becoming sluggish, losing fuel economy and lagging when accelerating from a stop after emissions software modifications or recall updates.
- How common
- 5 of the 300 complaints we read (2%), roughly 40 of all 2,375 on file
- Safety
- Can affect control: 3 of 5 reports
- Owner says recall software updates for emissions and drivetrain have made the vehicle sluggish and sometimes dangerous to drive, and that the EGR recall repair is being delayed. · filed Feb 2021
Read the owner's complaint
HELLO, MY VEHICLE HAS HAD A NUMBER OF RECALLS FOR EMISSIONS AND DRIVE TRAIN. DUE THE NUMBER OF MODIFICATIONS BY JEEP, MY VEHICLE'S PERFORMANCE HAS BEEN NEGATIVELY AFFECTED TO A POINT THAT SOMETIMES IT IS DANGEROUS TO DRIVE. EVERY SOFTWARE UPDATE RESULTS IN LOWER MILEAGE AND SLUGGISH PERFORMANCE. NOW JEEP IS SLOW ROLLING EGR RECALL AND LETTING A DANGEROUS SITUATION TO DEVELOP.
NHTSA complaint ODI #11394851
- Since an emissions recall repair, throttle response lags badly, and the owner has nearly been hit from behind and broadside by cross traffic. · filed Jul 2020
Read the owner's complaint
THERE IS A SIGNIFICANT LAG IN THROTTLE RESPONSE SINCE THE EMISSION RECALL WAS COMPLETED. SEVERAL TIMES I HAVE BEEN NEARLY HIT FROM BEHIND OR HIT BROADSIDE BY CROSS TRAFFIC. THIS HESITATION DID NOT EXIST PRIOR TO THE EMISSION RECALL 'FIX'.
NHTSA complaint ODI #11341743
- After the mandatory EcoDiesel emissions modification, the Jeep lost acceleration response, shifting performance, and power, making it hazardous to accelerate when turning into traffic. · filed Jan 2020
Read the owner's complaint
AFTER THE MANDATORY EMISSIONS MODIFICATION THAT WAS REQUIRED ON THE ECODISEL 3.0 LITER DODGE AND JEEP VEHICLE, THERE HAS BEEN A SIGNIFICANT DECREASE IN VEHICLE PERFORMANCE. THE VEHICLE HAS LOST PERFORMANCE IN SHIFTING, ACCELERATION (RESPONSE), FUEL EFFICIENCY AND OVERALL POWER. THIS IS NOT ONLY PERFORMANCE RELATED, BUT ALSO A MAJOR SAFETY ISSUE AS IT MAKES IT DIFFICULT TO ACCELERATE PROPERLY WHEN MAKING TURNS INTO ONCOMING TRAFFIC.
NHTSA complaint ODI #11298475
CV boot tears and leaks
Owners report CV boots coming apart and slinging grease onto the wheel, brakes and suspension.
- How common
- 4 of the 300 complaints we read (1%), roughly 32 of all 2,375 on file
- Safety
- Injury risk: 3 of 4 reports
- A failed CV boot on the front driver side wheel expelled grease throughout the wheel and possibly onto the brake pad on a brand new Jeep with 220 miles. · filed May 2014
Read the owner's complaint
FAILED CV BOOT ON FRONT DRIVERS SIDE WHEEL LEADING TO GREASE EXPULSION THROUGHOUT WHEEL...POSSIBLY IN BRAKE PAD AS WELL ON BRAND NEW JEEP GRAND CHEROKEE WITH 220 MILES. *TR
NHTSA complaint ODI #10592701
- CV boot came apart two days after purchase, leaking grease onto the wheel, axle and shocks; the dealer confirmed a defective part but the replacement axle was backordered. · filed May 2014
Read the owner's complaint
TWO DAYS AFTER PURCHASING MY BRAND NEW JEEP, I NOTICED A GREASE ALL OVER THE INSIDE OF THE FRONT PASSENGER SIDE WHEEL. THE OTHER THREE WHEELS WERE NORMAL. UPON CLOSER INSPECTION, I COULD SEE THAT THE CV BOOT HAD COME APART AND GREASE WAS LEAKING OUT OF IT AND ONTO THE WHEEL, AXLE, SHOCKS AND EVERY OTHER COMPONENT SURROUNDING THE LEAK. I AM SPECIFICALLY CONCERNED THAT THE GREASE COULD GET ON THE BRAKE DISCS, CAUSING FOR DIFFICULTY STOPPING THE VEHICLE. I TOOK IT TO THE NEAREST DEALER WHERE IT WAS CONFIRMED THAT THE PART WAS DEFECTIVE AND I WOULD NEED A NEW AXLE. THE PART UNFORTUNATELY IS BACKORDERED WITH NO ESTIMATION AS TO WHEN IT WILL BE AVAILABLE BECAUSE THIS PROBLEM IS A COMMON ONE AND THERE ARE NEW JEEP GRAND CHEROKEE AND DODGE DURANGO OWNERS ALL OVER THE COUNTRY WHO NEED THIS VERY SAME PART FOR THE SAME ISSUE. THERE ARE LIKELY THOUSANDS OF PEOPLE DRIVING THESE VEHICLES WITH NO IDEA THAT THEIR FRONT AXLES ARE MALFUNCTIONING AND IT IS ONLY A MATTER OF TIME BEFORE IT CAUSES AN ACCIDENT THAT COULD LEAVE SOMEONE SERIOUSLY INJURED. *JS
NHTSA complaint ODI #10592413
- CV boots are not properly secured, exposing the CV shaft and causing grease loss; the dealer told the owner to keep driving until a backordered replacement shaft arrives. · filed May 2014
Read the owner's complaint
CV BOOTS ARE NOT PROPERLY SECURED RESULTING IN THE EXPOSURE OF CV SHAFT TO THE ELEMENTS AND LOSS OF GREASE. NOTIFIED RICK HENDRICK JEEP IN CHARLESTON, SC. THE PART IS ON BACKORDER AND WAS INSTRUCTED TO CONTINUE TO DRIVE THE VEHICLE UNTIL REPLACEMENT SHAFT ARRIVED. *JS
NHTSA complaint ODI #10592500
Less common problems (complaints in the sample)
- Dashboard leather bubbling (4)
- EGR cooler failure (4)
- Engine won't start (4)
- Oil cooler and filter housing leaks (4)
- Airbag deploys without crash (3)
- Fuel spits back when refueling (3)
- High-pressure fuel pump failure (3)
- Throttle hesitation and unintended deceleration (3)
- Air suspension failure (2)
- Airbag warning light (2)
- Airbags fail to deploy in crash (2)
- Capless fuel filler failure (2)
- Climate control and defroster problems (2)
- Crankshaft tone wheel damage (2)
- Cylinder head misfire (2)
- Engine overheating and seizure (2)
- Engine ticking and valvetrain failure (2)
- Engine won't shut off (2)
- Headlight condensation (2)
- Headlights burning out (2)
- Headlights too dim or aimed low (2)
- Instrument cluster display failure (2)
- Transmission failure and seizure (2)
- Uconnect and navigation malfunctions (2)
- Water leaks into floor and battery box (2)
- Adaptive cruise control unavailable (1)
- Airbag control module failure (1)
- Automatic high beam failure (1)
- Backup camera fogging (1)
- Body control module malfunction (1)
- Body seal water leak (1)
- Catalytic converter failure (1)
- Cruise control overspeeds downhill (1)
- Dashboard buzzing at highway speed (1)
- Diesel exhaust fluid injector failure (1)
- Diesel exhaust fluid pump failure (1)
- Diesel particulate filter regenerations (1)
- Doors unlock by themselves (1)
- Engine compartment fire (1)
- Engine failure (1)
- Engine idle surge (1)
- Engine oil leak (1)
- Engine squeal at startup (1)
- Exhaust fumes in cabin (1)
- Factory tires lose grip (1)
- Fishtailing on slippery roads (1)
- Front end grinding noise (1)
- Fuel leak under vehicle (1)
- Fuel pump relay failure (1)
- Fuse box failure (1)
- Glovebox knee airbag malfunction (1)
- Head restraint wiring fault (1)
- Ignition coil failure (1)
- Interior trim detaching (1)
- Multiple electrical system failures (1)
- Power module no-start (1)
- Power seat wiring fire (1)
- Power steering rack leak (1)
- Push-button ignition stuck (1)
- Radiator coolant leak (1)
- Rear brakes lose pressure (1)
- Rear differential failure (1)
- Rear drive shaft knocking (1)
- Rear end noise (1)
- Recurring check engine light (1)
- Seat backrest clips break (1)
- Service shifter warning light (1)
- Speedometer reads too high (1)
- Steering vibration at highway speed (1)
- Sunroof glass shattered (1)
- Transfer case failure (1)
- Transmission control module failure (1)
- Transmission oil cooler leak (1)
- Wheels collect debris (1)
- Wiring harness rubbing causes stall (1)
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Engine recall
An engine stall can increase the risk of a crash.
- Remedy
- Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Fuel system recall
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
- Remedy
- Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Engine recall
Combustion in the intake manifold can increase the risk of a fire.
- Remedy
- FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Engine recall
An engine stall can increase the risk of a crash.
- Remedy
- FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Engine recall
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
- Remedy
- ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Brakes recall
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
- Remedy
- Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
- Remedy
- Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
- Remedy
- Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Seat belts recall
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
- Remedy
- Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
- Remedy
- Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
If the vanity lamp wiring shorts, there is an increased risk of fire.
- Remedy
- Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
The unintended continued acceleration may increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Brakes recall
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Brakes recall
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Exterior lighting recall
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
How does it compare with other years? The 2014 has 2,375 complaints on file, more than the 2013 (802) and more than the 2015 (1,356). That is the most of the 17 model years of the Jeep Grand Cherokee we cover. Older model years have had longer to collect complaints.