Owners report the alternator failing or overheating and smoking, leading to lost electrical power, a dead battery, no-starts and stalling while driving.

How common

36 of the 300 complaints we read (12%), roughly 197 of all 1,641 on file

Safety

Fire or smoke: 18 of 36 reports; 11 reports mention a fire

Related recalls

Owners mention 14V634000, 17V435000, 17V572000. Check the VIN for it.

Before you buy: Ask whether the alternator recall repair was done and whether the alternator or battery has been replaced.

• Alternator overheated and smoked, causing the vehicle to stall; owner says this matches an existing recall and wants the vehicle included. · filed May 2026
  Read the owner's complaint

  Alternator overheated and vehicle stalled. Smoke was seen coming out from alternator. Incidentbandbvehicke details are consistent with FCA Recall T36. Looking to include vehicle in recall.

  NHTSA complaint ODI #11740024

• Check electrical system light came on and the engine made a high-pitched noise, followed by a burning smell; a mechanic found the alternator needed replacing, but it was not repaired. · filed Oct 2022
  Read the owner's complaint

  The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the check electrical system warning light illuminated; and engine started to make a high-pitched noise. The contact drove his vehicle to his residence and noticed a burning odor after exiting the vehicle. The contact had not taken the vehicle to a local dealer. The vehicle was taken to an independent mechanic who diagnosed that the alternator needed to be replaced and the battery needed to be recharged due to the faulty alternator. The vehicle was not repaired. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.

  NHTSA complaint ODI #11490002

• While driving, warning lights flickered, wipers slowed, and the car died completely due to a failed alternator; replacing the alternator and battery did not fix it. · filed Oct 2021
  Read the owner's complaint

  Driving and all the sudden all warning lights on and off, wipers came on slowly, radio and air shut off car completely died. Towed to a mechanic and alternator shot. Alternator and battery replaced only to immediately do it again as I barely made it home who’s is 1.1 miles from the shop that fixed it.now completely dead

  NHTSA complaint ODI #11436217

Owners report the engine shutting off without warning while driving or slowing down, taking away power steering and brake assist; dealers often could not find a cause.

How common

25 of the 300 complaints we read (8%), roughly 137 of all 1,641 on file

Safety

Can affect control: 25 of 25 reports; 1 report mentions a crash

Related recalls

Owners mention 14V154000, 15V115000, 15V879000, 19V813000. Check the VIN for it.

• Engine power randomly cuts off while driving, locking the steering to the left and the brakes, with no warning; dealers could not find a cause. · filed Jun 2026
  Read the owner's complaint

  The engine power cuts of randomly while driving with no warning at all. When it happens the steering locks up veering the vehicle to the left so you have no control and at the same time the power brakes lock up and you are unable to stop the vehicle. Everything else works when this happens lights, radio, heater, air conditioning. No warning lights display. I had the vehicle with a mechanic that kept it for over 4 months to test drive and see if it would occur. It happened while he drove it but no codes show up to determine the cause. I had it towed back to my home and contacted Jeep Chrysler and they gave me a claim number to bring to my local Jeep dealer. They had it for over a week and unfortunately the jeep ran fine so once again no resolution to be able to fix. I bought the Jeep from Carvana 9/7/24 and am still paying it off but yet haven't been able to drive it for the past 15 months because it is unsafe for myself and anyone else on the roadway.

  NHTSA complaint ODI #11744558

• Vehicle stalls while driving with no warning, cutting all power including power steering, which owner says is very dangerous. · filed Nov 2025
  Read the owner's complaint

  When driving the vehicle it just stalls. No warning and all power is lost including power steering which makes it VERY dangerous to all occupants of the vehicle and others on the road.

  NHTSA complaint ODI #11698331

• Vehicle frequently shuts down suddenly while driving, losing power steering and brake assist; owner says Jeep won't acknowledge a broader issue seen in other model years. · filed Aug 2023
  Read the owner's complaint

  My 2012 Jeep Grand Cherokee (Jeep GC) frequently and numerously experiences sudden shutdowns while driving. Consequently, not only do I lose power to various electrical features, but the power steering assist and power brake booster also become inoperative. This issue has been acknowledged by Jeep for other model years, but regrettably, they have failed to accept responsibility for it for the 2012 model, despite its significant impact on safety. Interestingly, there is a known safety recall by the National Highway Traffic Safety Administration (NHTSA) for the 2008 Jeep GC related to a Wireless Ignition Node Module (Safety Recall P57 / NHTSA 14V-567). This raises concerns about potential similarities between the issues experienced in different model years. Numerous individuals have reported similar problems in online forums and posts. In an effort to address the issue, I have reached out to Jeep's customer service and my local dealership. However, both entities seem unwilling to acknowledge the existence of a broader systemic problem, claiming no knowledge of the root cause. It is essential for Jeep to take responsibility and promptly address this serious safety concern in all affected model years, ensuring the safety and peace of mind of their customers.

  NHTSA complaint ODI #11535747

Owners report the vehicle failing to start or cranking without starting, and in some cases the engine not shutting off, tied to the fuel pump relay or its wiring harness.

How common

24 of the 300 complaints we read (8%), roughly 131 of all 1,641 on file

Safety

Can affect control: 14 of 24 reports

Related recalls

Owners mention 19V813000, 15V115000. Check the VIN for it.

• Vehicle twice lost engine power and stalled abruptly while driving, once in traffic at 45 mph, despite two earlier fuel pump relay recall repairs. · filed Oct 2025
  Read the owner's complaint

  In August 2025 my 2012 Jeep Grand Cherokee Laredo lost engine power and stalled while driving 15 mph. There was no warning. I was able to restart the car and drive. Then while driving in traffic at 45 mph on 18 Oct 2025, my Jeep abruptly lost engine power and stopped, putting my safety and the safety of my passenger at great risk as I had several cars behind me. Again, the Jeep stalled without warning. I was able to put my emergency warning lights on, then after 30 seconds, I put the car in park and restarted the engine with no problem. The Jeep drove normally. This unexpected loss of power while driving at speed in traffic on Hwy 431 could have been catastrophic. This incident appears to be linked to two previous Fuel Pump Relay recalls, the most recent being V62/NHTSA 19V-813. My Jeep was repaired by the Jeep dealer under both of these recalls which were prompted by no-start conditions and ENGINE STALL CONDITIONS. It appears the FCA repair has been ineffective as my Jeep has experienced two engine stalls while driving and does have intermittant problems with start up. This most recent problem has not yet been confirmed by a dealer as the Jeep Dealer cannot see my vehicle for another 2 weeks, which puts my safety at risk. There were no warning lamps or messages before the abrupt engine stalls while driving. However, for the past 6 months, I had had intermittant instances of the car not starting immediately, particularly in the morning. I would turn the key fob a few times before my Jeep would start. But it always started.

  NHTSA complaint ODI #11694647

• Vehicle failed to start while parked and stalled when the accelerator was pressed; recall repair replaced the fuel pump, but a related fuel system problem may not be fixed. · filed Feb 2025
  Read the owner's complaint

  The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the vehicle failed to start. The check engine warning light was illuminated. The contact stated that the accelerator pedal was depressed, but the vehicle failed to respond, and was stalling. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the vehicle was not starting due to a fuel-related failure. The vehicle was then towed to the dealer where it was repaired under NHTSA Campaign Number: 19V813000 (ELECTRICAL SYSTEM). The dealer then diagnosed the vehicle with a faulty fuel pump. The contact stated that the vehicle had experienced the same failure listed in NHTSA Campaign Number: 22V406000 (FUEL SYSTEM, DIESEL); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 189,000.

  NHTSA complaint ODI #11643927

• Power steering stopped working when the engine stalled while braking to turn; owner says symptoms match a fuel pump recall, but the VIN shows no open recall. · filed Sep 2024
  Read the owner's complaint

  As I was driving my Jeep Grand Cherokee, I was in the process of braking in order to turn, when the power steering stopped working as the engine stalled. I was able to pull over to the side of the road, put it back in Park and was able to restart it like nothing had happened. According to other owners with a similar issue, all the symptoms describe an open Safety Recall for a failing Fuel Pump that may cause the engine to stall. However, when I search the VIN on the NHTSA website, it states that there are no open recalls. The symptoms are identical to what is outlined in the recall. The only warning that came on was "Check the Gas Cap" warning.

  NHTSA complaint ODI #11614630

Owners report the brake pedal becoming very stiff or slow to respond and brakes nearly failing, with brake booster replacements often delayed by back-ordered parts.

How common

22 of the 300 complaints we read (7%), roughly 120 of all 1,641 on file

Safety

Can affect control: 14 of 22 reports; 2 reports mention a crash; 1 report mentions an injury

Related recalls

Owners mention 14V154000. Check the VIN for it.

• Brake booster failed while driving after being left incorrectly installed under a recall that was tested and closed in 2018; Jeep now refuses to replace it. · filed May 2024
  Read the owner's complaint

  In 2018 the brake booster was tested (vacuum test), and was deemed fine, even though the part itself was placed incorrectly per the recall and could fail at any point. It was not replaced, and marked the recall as closed. Last week the part, brake booster, failed while driving. Jeep is not willing replace due to recall being closed in 2018 and overall recall closed in March 2022.

  NHTSA complaint ODI #11587966

• Owner says the brakes failed to slow the vehicle at highway speed, causing a crash and a foot injury; a shop later said nothing was wrong with the brakes. · filed May 2019
  Read the owner's complaint

  I WAS DRIVING MY JEEP ON THE HIGHWAY AT 55 MPH AND TRAFFIC SLOWED DOWN. I WENT TO BRAKE TO SLOW DOWN AND MY VEHICLE DIDN'T SLOW. IT FELT AS IF MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND I ATTEMPTED TO MOVE INTO THE OTHER LANE, BUT MY JEEP HIT THE CAR IN FRONT OF ME AND SUFFERED $9,000 WORTH OF DAMAGE. I ALSO WAS INJURED REQUIRING SURGERY ON MY FOOT THAT WAS ON THE BRAKE PEDAL. *DT *DT CONSUMER STATED CAR IS REPAIRED.*JB *DT CONSUMER STATED I HAVE THE INVOICE, HOWEVER FROM MY UNDERSTANDING THEY DID NOT DO ANYTHING WITH THE BRAKES. I STILL FEEL THERE WAS/IS AN ISSUE WITH THEM. I CAN FORWARD THE INVOICE IF NEEDED, BUT IT DOES NOT MENTION THE BRAKES. I DID ASK THE SHOP AND MY INSURANCE TO HAVE THE BRAKES CHECKED. MY FATHER IN LAW PICKED UP THE CAR FOR ME AND SAID THAT THE SHOP TOLD HIM THE BRAKES WERE FINE. CONSUMER DID NOT HAVE ISSUES BEFORE WITH BRAKE SYSTEM.*JB PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *DT*JB

  NHTSA complaint ODI #11216918

• Brakes kept worsening after a full brake replacement; dealer said the booster was fine, then owner crashed into her house; rust found inside booster. · filed Dec 2018
  Read the owner's complaint

  JEEP WAS HAVING BRAKE PROBLEMS. REPLACED ALL THE BRAKES THIS SPRING AND STILL HAVING A PROBLEM. TOOK THE JEEP IN TO THE DEALER IN JUNE TO HAVE THE BRAKE BOOSTER LOOKED AT, SAID IT WAS FINE. SINCE THEN THE BRAKES HAVE BEEN GETTING WORSE. TODAY I CRASHED INTO THE FRONT OF MY HOUSE. THERE IS SOMETHING WRONG WITH THE BRAKE BOOSTER, LIKE I TOLD JEEP BACK IN JUNE. THIS SAME THING IS HAPPENING ON MANY OTHER JEEPS. PLEASE SOMETHING HAS TO BE DONE. THE DEALERSHIP IS SAYING THEY LOOKED AT THE "SPLASH SHEILD" UNDER THE RECALL AND SINCE NOTHING WAS WRONG THEY ARE NOT RESPONSIBLE FOR ANYTHING ELSE ON THE BOOSTER. PLEASE READ OTHER JEEP OWNERS HAVING THE SAME PROBLEM. HTTPS://JEEPGARAGE.ORG/F73/MORE-BRAKE-BOOSTER-INTRIGUE-186178.HTML#/TOPICS/186178?PAGE=3. I TOOK THE MASTER CYLINDER OFF AND THERE IS A BUNCH OF RUST INSIDE THE BOOSTER. IT'S A CLOSED SYSTEM, DEBRIS SHOULDN'T BE BUILDING UP OR RUST SHOULDN'T BE GETTING IN THERE. MAYBE THIS WAS CAUSED FROM THE SPLASH SHIELD AND WATER GOT INSIDE?

  NHTSA complaint ODI #11163209

Owners report the integrated power module failing, causing stalls, no-starts, total power loss while driving, blown fuses, and accessories like wipers, lights, horn and locks acting on their own or not working.

How common

15 of the 300 complaints we read (5%), roughly 82 of all 1,641 on file

Safety

Can affect control: 7 of 15 reports

Related recalls

Owners mention 15V115000. Check the VIN for it.

• Vehicle won't start despite good battery, starter, plugs and fuel pump; owner says this happened before from a faulty oil pressure relay and TIPM. · filed Oct 2019
  Read the owner's complaint

  VEHICLE WILL NOT START DESPITE HAVING GOOD BATTERY, GOOD STARTER, GOOD PLUGS, AND GOOD FUEL PUMP. THIS HAS HAPPENED BEFORE RELATED TO FAULTY OIL PRESSURE RELAY AND FAULTY TIPM.

  NHTSA complaint ODI #11271482

• The engine shut off without warning while driving; dealer replaced spark plugs but the stall recurred, and owner later found the TIPM had failed. · filed Jul 2019
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING, THE ENGINE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO GUIDE THE VEHICLE TO THE SHOULDER. THE VEHICLE WAS TAKEN TO YARK CHRYSLER JEEP DODGE RAM FIAT (6019 CENTRAL AVE, TOLEDO, OH 43615, (419) 877-7712) WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED AT 95,000 MILES. THE FAILURE RECURRED, BUT THE CONTACT HAD NOT BEEN ABLE TO REACH THE DEALER AGAIN. THE CONTACT RESEARCHED THE FAILURE AND FOUND THAT THE TOTALLY INTEGRATED POWER MODULE FAILED. THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 97,000.

  NHTSA complaint ODI #11232682

• After a short drive and parking, the vehicle would not restart; a mechanic found no fault code but said the TIPM needed replacing, which was not done. · filed Jul 2019
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS DRIVEN FOR A SHORT PERIOD OF TIME AND PARKED, THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. AN INDEPENDENT MECHANIC PERFORMED A DIAGNOSTIC TEST, BUT WAS UNABLE TO RETRIEVE A FAULT CODE. THE CONTACT WAS INFORMED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. *BF *AS

  NHTSA complaint ODI #11228622

Owners report the vehicle hesitating or refusing to accelerate while driving or from a stop, sometimes followed by a sudden lunge forward, with recall parts often unavailable.

How common

10 of the 300 complaints we read (3%), roughly 55 of all 1,641 on file

Safety

Can affect control: 10 of 10 reports; 1 report mentions a crash

Related recalls

Owners mention 15V115000, 19V813000, 14V391000, 14V154000. Check the VIN for it.

• Vehicle would not move from a stop despite full throttle, then suddenly lurched forward; owner says the dealer closed the recall without repairing it and left off the transmission cap. · filed Mar 2023
  Read the owner's complaint

  After getting my car back from big o doge in Greenville sc I was on my way to work and stopped at a redlight when the light turned green my car just sat there and didn’t move I pressed the gas but nothing it just revved up like it was in neutral pressed the gas to the floor nothing all of a sudden it was like it jumped and took off…also did the same thing at a stop sign up hill and I had a car coming in the other lane as I was crossing the lane to get into the correct one….I had open recalls and set up for it to be checked when I arrived at the delarship they told me my recalls were closed. My car was not checked or repaired at the time how can you just cancel a recall/campaign after notification and claim parts aren’t available but the car was never fixed? I called the delarship paid 400 for 2 diagnostics and they didn’t put my trans cap back on so now they’ve basically ruined my car and didn’t fix NOTHING

  NHTSA complaint ODI #11513716

• Vehicle suddenly lost acceleration while driving on a city street and, after restarting, would only roll in drive with a lightning bolt warning light on, unable to gain speed. · filed Feb 2021
  Read the owner's complaint

  I WAS DRIVING ON A CITY STREET WHEN THE VEHICLE LOST ACCERLATION. NO CHECK ENGINE LIGHT. I STEPPED ON GAS IT WOULDN'T ACCERLAT. I THEN PULLED THE VEHICLE OVER TO SIDE OF STREET. PUT IT IN PARK AND THEN TURN IT OFF. THEN I RESTARTED THE VEHICLE AND A LIGHTING BOLT CAME ON DASH. I COULDN'T GAIN SPEED, THE ONLY THING MY VEHICLE DID WAS ROLL IN DRIVE NOT SPEED AT ALL.

  NHTSA complaint ODI #11395735

• Vehicle intermittently would not accelerate while driving and had trouble starting; owner says the needed repair part is not yet available. · filed Jul 2020
  Read the owner's complaint

  THE CAR DOES NOT ACCELERATE AT TIMES WHEN DRIVING AND CAR HAS A PROBLEM STARTING. THEY DON'T HAVE THE PART YET.

  NHTSA complaint ODI #11339430

Owners report failed fuel pumps causing lost engine power and check engine codes, sometimes returning after an earlier replacement.

How common

9 of the 300 complaints we read (3%), roughly 49 of all 1,641 on file

Safety

Can affect control: 7 of 9 reports

Related recalls

Owners mention 15V115000, 19V813000. Check the VIN for it.

• Owner links ongoing stalling and starting problems to a fuel pump recall; Chrysler won't do a temporary fix, and the car wouldn't start for hours. · filed Feb 2020
  Read the owner's complaint

  VEHICLE HAS HAD STARTING PROBLEMS AND STALLING PROBLEMS ON NUMEROUS OCCASIONS SINCE DECEMBER 2019. I BELIEVE THESE ARE RELATED TO THE RECALL ISSUED ON THIS VEHICLE LAST DECEMBER 2019. COMPLAINT IS THE CHRYSLER CORPORATION IS UNWILLING TO MAKE A TEMPORARY FIX AS PROMISED UNTIL THE "VEHICLE IS TOTALLY DEAD." STALLING ON THE HIGHWAY IN THE MIDDLE OF RUSH HOUR IS A SAFETY ISSUE/HAZARD. MOST RECENT INCIDENT: SUNDAY-2-2-2020, VEHICLE WOULD NOT START FOR FIVE HOURS.

  NHTSA complaint ODI #11307484

• After a recall repair, the fuel pump became inoperable due to silicone contamination, leaving the vehicle inoperable; the replacement part is on back order. · filed Jan 2020
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE FUEL PUMP BECAME INOPERABLE DUE TO SILICONE CONTAMINATION. THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE. STEVENS CREEK CHRYSLER JEEP DODGE RAM LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129 (408) 248-1800, WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE PART TO FIX THE VEHICLE WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. *BF*JB

  NHTSA complaint ODI #11301381

• The vehicle has stalled randomly since new; dealer denied problem for years, said the fuel pump needs replacing, and a recall says don't drive it. · filed Jan 2020
  Read the owner's complaint

  I HAVE HAD A PROBLEM WITH MY CAR STALLING RANDOMLY SINCE THE DAY I BOUGHT IT BRAND NEW OFF THE LOT. I HAVE BEEN COMPLAINING TO THE DEALERSHIP FOR 8 YEARS NOW AND THEY HAVE NEVER ONCE OFFERED TO FIX IT. THEY KEPT TELLING ME NOTHING WAS WRONG WITH MY CAR. THE LAST TIME I TOOK MY CAR IN FOR RANDOMLY STALLING (WHILE ON THE FREEWAY), MY WARRENTY HAS JUST EXPIRED AND THEN THEY TOLD ME I HAD TO REPLACE MY ENTIRE FUEL PUMP SYSTEM. NOW A FEW WEEKS AGO I RECEIVED A RECALL ABOUT MY FUEL PUMP SYSTEM SAYING DO NOT DRIVE YOUR VEHICLE BEAUCSE ITS UNSAFE. THE MANUFACTURE HAS TOLD ME THEY WILL NOT SUPPLY ME WITH A RENTAL CAR, PUBLIC TRANSPORTATION PASS NOR WILL THEY REIMBURSE ME FOR RIDESHARE SERVICES. I HAVE HAD NOTHING BE PROBLEM AFTER PROBLEM WITH THIS CAR I BOUGHT BRAND NEW OFF THE LOT. NOW THEY ARE TELLING ME NOT TO DRIVE IT UNTIL ITS FIXED BUT CANT TELL ME WHEN THEY CAN FIX IT. THIS IS ABSURD. MY DASH BOARD IN MY CAR ALSO WAS DEFECTIVE (THE LEATHER COVERING IT SHRUNK AND PEELED UP). THE MANUFACTURE TOLD ME IT WAS "COSMETIC" AND THEY WOULD NOT COVER IT SO AFTER YEARS OF COMPLAINING, I FINALLY JUST PAID FOR A WHOLE NEW DASH BOARD MYSELF OUT OF MY OWN POCKET. NOW THEY JUST SENT ME A RECALL FOR THIS PART AND I'VE ALREADY PAID FOR IT. HOW CAN YOU HELP? (RECALL RELATED INCIDENT) TS

  NHTSA complaint ODI #11301229

Owners report the brakes failing to stop the vehicle, the pedal sinking to the floor, or the vehicle rolling with the brake applied, sometimes causing crashes.

How common

7 of the 300 complaints we read (2%), roughly 38 of all 1,641 on file

Safety

Can affect control: 7 of 7 reports; 3 reports mention a crash; 3 reports mention an injury

Related recalls

Owners mention 14V154000, 14V104000. Check the VIN for it.

• Brakes failed to engage properly at highway speed, making it very difficult to stop; the dealer found no fault even though the problem remained consistent, and the vehicle was not repaired. · filed Feb 2018
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING HIGHWAY SPEEDS, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO ENGAGE. THE CONTACT STATED THAT IT WAS VERY DIFFICULT TO APPLY THE BRAKES WHEN TRAVELING AT HIGHWAY SPEEDS. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE CRYSTAL LAKE CHRYSLER JEEP DODGE RAM DEALER AT 5404 S ILLINOIS RTE 31 IN CRYSTAL LAKE, IL. IT WAS DIAGNOSED THAT THERE WAS NO FAILURE WITH THE VEHICLE; HOWEVER, THE FAILURE REMAINED CONSISTENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT PROVIDED.

  NHTSA complaint ODI #11073823

• Vehicle rolled away with the brake pedal pressed after shifting to drive; owner says the recall brake repair did not fix a failed hydraulic system. · filed Jul 2016
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE WAS SHIFTED FROM PARK TO DRIVE, THE VEHICLE ROLLED AWAY WHILE THE BRAKE PEDAL WAS DEPRESSED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SERVICE BRAKE AND HYDRAULIC SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 27,300.

  NHTSA complaint ODI #10884851

• Brakes would not stop the vehicle despite full pedal pressure while descending a hill, and it struck another truck after swerving; the 2014 brake recall had already been completed. · filed Jul 2016
  Read the owner's complaint

  ON JUNE 24, 2016, BETWEEN 1:30 PM AND 2 PM, I WAS DRIVING FROM BRENTWOOD CA TO VALLEJO CA ON HWY 780 W AND AFTER TURNING A CURVE ON THE FREEWAY WHICH SLOPED DOWN TOWARDS CURTOLA PARKWAY, I APPLIED THE BRAKES AT ABOUT 30 MILES PER HOUR AFTER I EMERGED FROM THE OVERPASS WHICH WAS AT LEAST 5 CAR LENGTHS BEFORE THE CARS AHEAD OF ME WHICH WAS STOPPED AT A RED TRAFFIC LIGHT. HOWEVER, THE JEEP CONTINUED TO ROLL EVEN THOUGH I PRESSED ON THE BRAKES TO THE FLOOR BOARD. WHEN I REALIZED THE JEEP DID NOT STOP, AFTER CHECKING FOR VEHICLES ON THE LEFT FROM THE REAR VIEW MIRROR, I SWERVED TO THE LEFT TO AVOID HITTING THE TRUCK IN FRONT OF ME, BUT I STILL HIT THE LEFT CORNER OF THE NISSAN TRUCK IN FRONT OF ME BUT THE TRUCK DID NOT HIT THE VEHICLE IN FRONT OF HIM. I DAMAGED THE RIGHT CORNER OF THE FRONT OF MY JEEP. THE JEEP IS UNSAFE BECAUSE THE BRAKES FAILED AND WOULD HAVE CAUSED A FATAL ACCIDENT TO ME, MY THREE PASSENGERS, AND OTHER VEHICLES HAD I BEEN TRAVELLING AT A HIGH SPEED. I COMPLIED WITH ALL AVAILABLE RECALL REPAIRS INCLUDING THE BRAKE RECALL IN 2014 AND ALL THE SUGGESTED CHRYSLER MAINTENANCE ON THE JEEP. I REPORTED THE ACCIDENT TO MY INSURANCE GEICO AND TO CHRYSLER.

  NHTSA complaint ODI #10883463

Owners report the engine cranking but not starting, the push button start not working, or the engine dying right after starting, often without a fix found.

How common

7 of the 300 complaints we read (2%), roughly 38 of all 1,641 on file

Safety

Not a safety issue

Related recalls

Owners mention 19V813000. Check the VIN for it.

• Owner says either the starter or gas pump isn't working properly. · filed Jan 2020
  Read the owner's complaint

  STARTER OR GAS PUMP IT DOESNT WORK PROPERLY

  NHTSA complaint ODI #11299452

• The push-start feature stopped working, requiring the owner to tap the accelerator repeatedly to start the car; recall parts to fix it are not available. · filed Jan 2020
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S PUSH START FEATURE WOULD NOT OPERATE AFTER MULTIPLE ATTEMPTS. THE CONTACT STATED THAT IN ORDER TO START THE VEHICLE, HE WOULD HAVE TO TAP THE ACCELERATOR MULTIPLE TIMES IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS CURRENTLY UNDER NHTSA CAMPAIGN NUMBER: 19V-813000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS FOR THE RECALL REMAIN UNAVAILABLE. THE VEHICLE HAD NOT BEEN TAKEN TO BE SERVICED AND THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

  NHTSA complaint ODI #11299000

• Vehicle wouldn't start via push button and computer froze; after a recall replaced parts, it broke down with smoke from under the hood. · filed Sep 2019
  Read the owner's complaint

  WHEN THE CAR IS STATIONARY IT WILL NOT START WHEN THE BUTTON IS PUSHED. THE CAR SHUDDERS AND THE COMPUTER FREEZES. IT CAN ONLY START WHEN THE KEY IS USED IN PLACE OF THE PUSH BUTTON. IT SEEMS AS IF THE STARTER IS NOT RELAYING TO THE FUEL PUMP. THIS CAR UNDERWENT A BIG RECALL IN MARCH OF 2017. THE FUEL PUMP, FUSE BOX, BATTERY AND ALTERNATOR WERE REPLACED. IT WAS AT THE DEALERS FOR THREE WEEKS. THE JEEP BROKE DOWN AND HAD SMOKE COMING FROM UNDER THE HOOD. UNFORTUNATELY, WE RECEIVED THE RECALL NOTICE THREE DAYS AFTER THE PROBLEM OCCURRED, SO WE HAD TAKEN IT TO OUR MECHANIC. THEN WE HAD TO HAVE AN ADDITIONAL TOW TO THE DEALERSHIP. (RECALL R09)

  NHTSA complaint ODI #11265275

Owners report the engine revving and the vehicle lurching forward unexpectedly while starting, parking or shifting, in some cases causing crashes.

How common

6 of the 300 complaints we read (2%), roughly 33 of all 1,641 on file

Safety

Can affect control: 5 of 6 reports; 4 reports mention a crash; 3 reports mention an injury

• Vehicle suddenly accelerated on its own while backing slowly out of the driveway and crashed backward into a tree; owner says it was not driver error or a stuck floor mat. · filed Nov 2017
  Read the owner's complaint

  CAR SUDDENLY ACCELERATED ON ITS OWN WHEN SLOWLY BEING DRIVEN IN REVERSE IN DRIVEWAY. SHOT BACKWARDS AND EVENTUALLY HIT TREE AND STOPPED. THIS WAS NOT USER ERROR. THE FLOOR MAT WAS NOT STUCK. ALL THIS WAS CHECKED.

  NHTSA complaint ODI #11043465

• Vehicle accelerated rapidly and unexpectedly when shifted into reverse from park and crashed, causing facial and rib fractures; the vehicle was destroyed. · filed Feb 2016
  Read the owner's complaint

  TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED AND SHIFTED INTO REVERSE, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED. THE CONTACT SUFFERED A FRACTURED NOSE THAT INJURED THE SINUS CAVITIES AND A FRACTURED RIB. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000. UPDATED 05/10/16*LJ UPDATED 05/24/18*JB

  NHTSA complaint ODI #10825365

• Ignition sometimes stuck while starting, then the engine surged to high RPM and the brakes did not stop the increased speed for about a minute. · filed Aug 2015
  Read the owner's complaint

  THERE IS/HAS BEEN CONTINUED ISSUE WITH THE 2012 JEEP GRAND CHEROKEE NOT STARTING AND/OR IGNITION GETTING STUCK IN STARTING MODE. WHEN THE IGNITION IS EVIDENTLY STARTED AFTER SEVERAL ATTEMTPS THE SPEED CONTROL EXCELLS TO MAXED RATE INCLUDING RPM RATE WHILE IN PARKED STATE OR DRIVING AND UPON BREAKING IT DID NOT STOP THE INCREASED SPEED UNTIL 1 MINUTE OR MORE LATER (VERY SCRARY).

  NHTSA complaint ODI #10758804