Owners report the engine shutting off without warning while driving, slowing down, or pulling away, often losing power steering and brake assist. Many tie it to the fuel pump relay, and some say the recall repair did not stop the stalling or the part was unavailable.

How common

79 of the 300 complaints we read (26%), roughly 431 of all 1,637 on file

Safety

Can affect control: 71 of 79 reports; 2 reports mention a crash; 1 report mentions a fire

Related recalls

Owners mention 14V530000, 19V813000. Check the VIN for it.

Before you buy: Ask whether the fuel pump relay recall repair was completed, and watch for stalling or heavy steering when slowing to turn on a test drive.

• Vehicle occasionally stalled at a complete stop and took about 15 minutes to restart; a mechanic suspected the fuel pump relay but could not duplicate the problem, and the VIN was not covered by the related recall. · filed Aug 2025
  Read the owner's complaint

  The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle occasionally stalled while at a complete stop. The contact stated that the vehicle was able to restart after several attempts, approximately 15 minutes. The vehicle was taken to an independent mechanic, where the failure could not be duplicated; however, the contact was informed that the vehicle could be experiencing a fuel pump relay failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V813000 (Electrical System); however, the VIN was not included in the recall. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 158,660.

  NHTSA complaint ODI #11683504

• Engine stalled twice while slowing down or stopped, causing loss of power steering and brakes; owner says this common problem should be recalled. · filed Feb 2024
  Read the owner's complaint

  2011 Jeep Grand Cherokee stalled while driving. While slowing down to make a turn, engine stalled out. Power steering and power brake disappeared. If someone was at the light while I was turning, they would have been hit. The first time (known) - was two days ago, with mileage approx 110,000. The second time was this morning, while at a stop. On checking online, this has been reported by other owners of the same make and model. This is a safety hazzard and should be a repairable manufacture recall. Fortunately it hasn't resulted in an accident - yet - with this vehicle.

  NHTSA complaint ODI #11573743

• Stalling, a carbon-like smell in the cabin, and a check engine light got worse after recall repairs for the fuel relay and brake booster; owner says the dealer refused further work and records. · filed Sep 2022
  Read the owner's complaint

  Carbon like smell entering cabin, engine stalling, and check engine light on. Ginn Chrysler Dodge Jeep Ram in Covington Georgia stated they performed the recall repairs for the fuel relay wiring harness in June 2022 and the brake booster recall fix last week. The break booster recall is still showing unrepaired, and the stalling, fumes entering the inside of the Jeep is worse. The Jeep did not have a check engine light show up until after it left the CDJR service center. Due to dispute with the dealership that sold the vehicle putting an extended warranty in the paperwork, that I was not provided in writing yet its cost was added to the Jeep, the CDJR service center claimed the Jeep required $5700 worth of work to its HEMI V8 5.7L engine but they could not begin the work until I consented to the warranty providers $450.00 fee to teardown the engine for further diagnostics. I could not consent to something I was not provided it writing, so the Ginn CDJR refused to move forward and claimed they performed the last recall repair. They have refused to provide repair records and invoices. They also stated the Jeep is "driveable" when notifying me they would not fix it. Three weeks prior, as it was in their service center for three weeks, the service center instructed me not to drive it.

  NHTSA complaint ODI #11483910

Owners report the totally integrated power module failing, leaving the vehicle hard to start or unable to start, draining the battery, or shutting down. Replacement parts were often backordered.

How common

58 of the 300 complaints we read (19%), roughly 316 of all 1,637 on file

Safety

Can affect control: 17 of 58 reports; 1 report mentions a crash

Related recalls

Owners mention 14V530000. Check the VIN for it.

• The TIPM module failed around 64,000 miles, causing throttle, starting, and charging problems. · filed Aug 2022
  Read the owner's complaint

  TIPM module has gone out around 64000 miles causing throttle, starting and charging issues.

  NHTSA complaint ODI #11480360

• Vehicle repeatedly failed to start and stalled without warning, once while entering an intersection; the dealer could not duplicate or diagnose the problem. · filed Mar 2022
  Read the owner's complaint

  The contact owns a 2011 Jeep Grand Cherokee. The contact stated that on multiple occasions the vehicle would not start while pressing the START/STOP button. The contact indicated that the failure was corrected while tapping the TIPM and then pressing the START button. The vehicle was taken to the local dealer who was unable to duplicate the failure and no issues were found. The contact indicated that on several occasions the vehicle stalled without warning. On one occasion the vehicle lost motive power while entering an intersection. The cause of the failure was not yet determined. The manufacturer was not notified of the failure. The failure mileage was 104,941.

  NHTSA complaint ODI #11458988

• While driving, the engine suddenly cut off with a total loss of control, including the horn; the dealer said the power module needs replacement. · filed Jan 2020
  Read the owner's complaint

  I WAS DRIVING MY 2011 JEEP GRAND CHEROKEE DOWN A CITY STREET WHEN WITH OUT ANY WARNING THE VEHICLE COMPLETELY CUT OFF. I COULD NOT CONTROL THE VEHICLE AT ALL NOT EVEN HONK THE HORN TO LET OTHER DRIVER KNOW SOMETHING IS WRONG WITH MY VEHICLE. WHEN I TOOK IT TO GET FIXED THE DEALERSHIP SAID I NEED A NEW TOTALLY INTERGRATED POWER MODULE

  NHTSA complaint ODI #11296637

Owners report the alternator failing, whining, smoking or catching fire, often with a battery warning light and the engine shutting off. Some say their vehicle was excluded from an alternator recall.

How common

17 of the 300 complaints we read (6%), roughly 93 of all 1,637 on file

Safety

Fire or smoke: 9 of 17 reports; 3 reports mention a fire

Related recalls

Owners mention 14V530000, 15V879000. Check the VIN for it.

• While driving, the low battery warning light came on along with heavy smoke from under the hood and a burning smell in the cabin; the manufacturer said it wasn't covered by an existing recall. · filed Jul 2025
  Read the owner's complaint

  The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the low battery warning light illuminated and there was heavy smoke coming from under the hood. In addition, there was a burning odor on the interior of the vehicle. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 14V634000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under recall. The failure mileage was approximately 89,900.

  NHTSA complaint ODI #11675099

• Battery warning light came on, and the alternator smoldered and smoked for almost an hour after being pulled over; a similar alternator recall exists for 2012 models but not this 2011. · filed May 2024
  Read the owner's complaint

  My battery warning lamp came on, and when i was safely able to pull over and pop the hood, the alternator was smoldering and smoking, and continued to do so for almost an hour after the battery was disconnected. I stood by with a fire extinguisher for fear of it catching fire. It looks as though this issue has been on a recall for the 2012 models, but not for the 2011. What changed in 2012 to eliminate this from happening?

  NHTSA complaint ODI #11586714

• The alternator caught fire and the car will not start. · filed Jun 2023
  Read the owner's complaint

  My alternator caught fire. Car won’t start.

  NHTSA complaint ODI #11529093

Owners report the brake booster failing or leaking air, causing a hissing noise under the dash and a hard pedal that needs extra force to stop. Recall replacement parts were often unavailable.

How common

13 of the 300 complaints we read (4%), roughly 71 of all 1,637 on file

Safety

Can affect control: 9 of 13 reports

Related recalls

Owners mention 14V154000, 15V879000. Check the VIN for it.

• Brakes completely failed months after a recall repair to the power brake booster, forcing the owner to use full body weight to stop and narrowly avoiding a crash. · filed Jun 2018
  Read the owner's complaint

  I RECEIVED A LETTER JAN/2018 FOR A POWER BRAKE BOOSTER RECALL. TOOK THE VEHICLE INTO THE DEALERSHIP HAD THE REPAIR DONE FEB/2018. JUNE 5TH, 2018 I PULLED INTO THE GAS STATION AND FILLED UP, WHEN I PULLED OUT OF THE GAS STATION I TAPPED THE BRAKE AND THERE WAS NOTHING THERE. THE BREAKS WENT COMPLETELY OUT, I WAS FORCING MY WHOLE BODY WEIGHT ON THE BREAKS TO GET THE JEEP TO STOP!! THERE WAS A TRUCK COMING AND ALL I COULD THINK OF IS MY SMALL CHILD IN THE BACK SEAT. I HAVE VERY QUICK RESPONSES, BUT I WAS NOT EXPECTING THIS TO HAPPEN AT ALL OR EVEN AFTER A RECALL FIX???? I HAVE NEVER BEEN SO TERRIFIED IN MY WHOLE LIFE AND BEING SO HELPLESS IN THIS SITUATION! I AM REALLY SHAKEN UP AND GLAD NO ONE GOT HURT. IT WAS TOO CLOSE TO BE A CLOSE CALL. CHRYSLER YOU NEED TO FIX THIS ISSUE OR GET ALL OF THESE MODELS OFF THE ROAD BEFORE SOMEONE GETS SERIOUSLY HURT OR WORSE KILLED. NOW I HAVE TO TRADE THIS JEEP IN BECAUSE IT IS A DEATH TRAP AND I WILL ALWAYS BE TERRIFIED TO DRIVE IT ESPECIALLY TOTING MY KIDS AROUND. BREAKS ARE VERY IMPORTANT AND THIS IS A SERIOUS RECALL ISSUE!!!!

  NHTSA complaint ODI #11100241

• Vehicle failed to stop while approaching a stop at 40 mph; the dealer found the brake booster had failed but the vehicle was not repaired, and the problem recurred. · filed Dec 2016
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2011 GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH AND APPROACHING A STOP, THE VEHICLE FAILED TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

  NHTSA complaint ODI #10937098

• Brake pedal went farther down and sometimes to the floor, requiring pumping to stop; the dealer replaced the brake booster at owner's expense after a prior recall only added a guard over the corroded booster. · filed Oct 2016
  Read the owner's complaint

  MY WIFE COMPLAINED ABOUT HER BRAKE PEDAL GOING FARTHER DOWN AND CAR TAKES LONGER DISTANCE TO STOP. A COUPLE TIMES SHE SAID THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR SO SHE PUMPED THE PEDAL AND SAID SHE WAS VERY LUCKY IT STOPPED RIGHT BEFORE SHE WOULD HAVE HIT SOMETHING OR SOMEONE. BRAKE LIGHT THEN WOULD COME ON WHILE DRIVING DOWN ROAD WITHOUT EVEN TOUCHING THE BRAKE PEDAL. AFRAID TO DRIVE IT WE BROUGHT IT TO DEALER. THEY ENDED UP REPLACING THE BRAKE BOOSTER AT MY EXPENSE. WE HAD A RECALL DONE PREVIOUSLY ON THE BOOSTER BECAUSE THE BOOSTER WOULD GET WATER IN IT SO THEIR FIX WAS TO PUT A GUARD OVER THE ALREADY DAMAGED RUSTED BOOSTER. IF TESTED GOOD AT THAT TIME, THEY WASHED THEIR HANDS OF ANY DAMAGED LIKE RUST THAT WOULD EVENTUALLY CAUSE SEVERE DAMAGE AND CAUSE THE BOOSTER TO DO THIS. THAT'S LIKE PUTTING SHINGLES OVER A BAD ROOF THAT LEAKED AND IS ROTTED. CAN YOU IMAGINE THE ACCIDENTS THAT COULD AND EVENTUALLY WILL HAPPEN. I AM SURE SOME HAVE HAPPENED ALREADY. THE NUMBER ONE THING ON A VEHICLE YOU DO NOT TRY TO SHORT CUT IS BRAKES!!!!

  NHTSA complaint ODI #10910979

Owners report smoke and flames from the sun visor, vanity lamp wiring or headliner while driving, sometimes even after the visor wiring recall repair.

How common

8 of the 300 complaints we read (3%), roughly 44 of all 1,637 on file

Safety

Fire or smoke: 8 of 8 reports; 8 reports mention a fire; 1 report mentions an injury

Related recalls

Owners mention 14V391000, 15V879000. Check the VIN for it.

• A previously recalled sun visor vanity lamp wiring caught fire while driving, melting material and damaging the seat; the manufacturer has not yet decided next steps. · filed Jun 2021
  Read the owner's complaint

  While driving, an electric fire started in my Jeep due to a vanity lamp short (NHTSA Campaign Number: 15V879000) which is a known issue: Chrysler (FCA US LLC) recalled certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. "In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring." I had this recall completed in November of 2017, which was confirmed by the manufacturer during my phone conversation today. There were no warning lamps, messages or other symptoms of the problem prior to the failure. My safety and others was at extreme risk as I was driving when this fire occurred above my head and I had to quickly pull over and exit my vehicle in a very busy area. There was also melting material dripping from the visor that nearly reached me in the driver's seat, but thankfully I was able to move out of the way and it melted my driver seat instead (as shown in picture). The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected yet by the manufacturer or insurance representatives or any others, it is at the Jeep dealership and I am waiting to hear back from the manufacturer on next steps for the extensive damage before anything is done.

  NHTSA complaint ODI #11422233

• After the electrical recall repair, smoke and then flames came from the passenger sun visor and headliner while driving; firefighters extinguished the fire. · filed Oct 2015
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE RECALL REPAIR WAS PERFORMED. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED AN ABNORMAL ODOR. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED SMOKE COMING FROM THE PASSENGER SIDE VISOR. THE CONTACT PULLED DOWN THE VISOR AND NOTICED MELTED PLASTIC. THERE WERE FIREMEN ONSITE WHO DISCONNECTED THE BATTERY AND FLAMES APPEARED FROM THE HEADLINER ABOVE THE PASSENGER SEAT. THE FIREMEN EXTINGUISHED THE FLAMES. A REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

  NHTSA complaint ODI #10779346

• Driver's side sun visor and headliner caught fire while driving, burning the driver's hand; owner says the recall repair failed to fix it. · filed Sep 2015
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE DRIVER SIDE SUN VISOR AND HEADLINER CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE. THE CONTACT SUSTAINED SERIOUS BURNS TO HIS LEFT HAND THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000. UPDATED 11/20/15*LJ UPDATED 1/14/2016*JS, UPDATED 4/11/18*JB *TR

  NHTSA complaint ODI #10778519

Owners report engine ticking, misfires, and failed lifters, rocker arms or camshafts that need replacement.

How common

6 of the 300 complaints we read (2%), roughly 33 of all 1,637 on file

Safety

Safety impact unclear

• Loud engine ticking was traced to a failed rocker arm and camshaft on one side, a problem the dealer says is common for this year, make and model. · filed Nov 2020
  Read the owner's complaint

  ENGINE NOISE/LOUD TICKING - REAR INTAKE ROCKER ARM AND GROUND CAMSHAFT FAILED ON PASSENGER SIDE, ONE ROCKER ON DRIVER SIDE FAILED, CAMSHAFT OK. ACCORDING TO JEEP DEALERSHIP, THIS REPAIR OCCURS FREQUENTLY WITH THIS YEAR, MAKE AND MODEL

  NHTSA complaint ODI #11373794

• At 79,000 miles the dealer said the camshaft and lifters need replacement, a repair that costs more than the car is worth; owner says FCA won't acknowledge the problem. · filed Sep 2020
  Read the owner's complaint

  ONLY 79,000 MILES AND DEALERSHIP STATES I NEED TO REPLACE CAMSHAFT AND LIFTERS. REPAIR COSTS MORE THAN VEHICLE IS WORTH. ALL MAINTENANCE AND OIL CHANGES WERE DONE. SEARCHING ONLINE REVEALS HOW COMMON THIS PROBLEM, THE MANUFACTURERS DEFECTS AND THE FACT THAT FCA WILL NOT ADMIT OR ASSIST OWNERS. NO PROPERLY MAINTAINED ENGINE SHOULD FAIL AT 79,000 MILES.

  NHTSA complaint ODI #11360082

• Ticking noise from both cylinder heads, worse on the left; Chrysler acknowledged a defect and extended the warranty on the left cylinder head, but owner fears a compression issue could cause the vehicle to stall. · filed Dec 2018
  Read the owner's complaint

  TICKING FROM LEFT CYLINDER HEAD AND MINOR TICK FROM RIGHT CYLINDER HEAD. CHRYSLER ADMITS TO HAVING A MANUFACTURER DEFECT IN VEHICLE AND EXTENDED THE WARRANTY ON THE LEFT CYLINDER HEAD. IF THERE IS A COMPRESSION ISSUE AND THE VEHICLE STALLS IN THE ROADWAY COULD BE A FATAL MISTAKE. THIS NEEDS TO BE FIXED IN ALL VEHICLES INCLUDED WITH THE RIGHT CYLINDER HEAD. OR RECALL THE VEHICLE. THIS IS A HUGE SAFETY ISSUE.

  NHTSA complaint ODI #11163264

Owners report the airbags failing to deploy in frontal collisions.

How common

4 of the 300 complaints we read (1%), roughly 22 of all 1,637 on file

Safety

Airbag, seat belt or door safety: 4 of 4 reports; 4 reports mention a crash; 4 reports mention an injury

• Another vehicle's blown tire struck the Jeep's front wheel, and the airbags failed to deploy in the resulting crash, causing minor injuries. · filed Apr 2019
  Read the owner's complaint

  TL* THE CONTACT OWNED A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, ANOTHER VEHICLE HAD A TIRE BLOW OUT, CRASHED INTO THE FRONT DRIVER'S SIDE WHEEL OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES TO THE CHEST, BACK, AND LEFT ARM. MEDICAL ATTENTION WAS RECEIVED AT THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND THE POLICE HAD IT TOWED TO AN UNKNOWN TOW LOT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 50,100. *DT*JB *TT*JB

  NHTSA complaint ODI #11197166

• Vehicle was struck in the rear passenger side by another car at 25 mph and the airbags did not deploy; the driver was injured. · filed Sep 2016
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE REAR PASSENGER SIDE BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND INJURIES WERE SUSTAINED, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A COLLISION SHOP AND LATER TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

  NHTSA complaint ODI #10907113

• Driver side airbag did not deploy in a frontal collision at 40 mph, and owner says Chrysler failed to inspect it as promised. · filed Nov 2013
  Read the owner's complaint

  ON 10/18/13 I WAS TRAVELING 40 MPH ON A MAIN ROAD AND AN F-250 PULLED OUT INTO ONCOMING TRAFFIC FROM BEING STOPPED ON A SIDE ROAD AND WE COLLIDED. BOTH OUR VEHICLES HAD TO BE TOWED AWAY. I HIT HIS DRIVER SIDE AREA AND MY WHOLE FRONT END WAS SMASHED, BUMPER TORN OFF, FLUID LEAKING FROM THE CAR. IT WAS NOT DRIVABLE. I HAD MY BABY IN THE CAR SEAT IN THE BACK BUT HE WAS FINE. I WAS FINE TOO ASIDE FROM BEING SORE FOR 3 WEEKS AND GETTING WHIPLASH BUT THE MAIN ISSUE THAT CONCERNS ME IS THAT MY DRIVER SIDE AIRBAG NEVER WENT OFF. IT SEEMS TO ME IT SHOULD HAVE GONE OFF AND I'M WONDERING IF SOMETHING IS FAULTY. WE CONTACTED CHRYSLER AND THEY WERE SUPPOSED TO LOOK AT IT WHILE IT WAS IN THE SHOP, DIDN'T DO THAT, NOW THEY WANT US TO BRING TO DEALERSHIP TO HAVE CODE READ AND IN THE MEANTIME I'M STILL DRIVING AROUND IN A POTENTIALLY UNSAFE VEHICLE. AND SOMEONE ELSE OUT THERE WITH THE SAME TYPE OF VEHICLE MIGHT BE AS WELL....... *TR

  NHTSA complaint ODI #10553191

Owners report the leather dashboard covering wrinkling, bubbling, coming loose or being damaged by the sun, and some worry it could affect airbag deployment.

How common

4 of the 300 complaints we read (1%), roughly 22 of all 1,637 on file

Safety

Not a safety issue

• Sun exposure ruined the driver's side dashboard; it was replaced once but the same damage returned and was not repaired again. · filed Jun 2019
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT DUE TO EXCESSIVE EXPOSURE OF THE SUN, THE DRIVER'S SIDE DASHBOARD WAS RUINED. THE VEHICLE WAS TAKEN TO DON JACKSON CHRYSLER DODGE JEEP RAM (LOCATED AT 3950 JONESBORO RD, UNION CITY, GA 30291, (770) 969-7229) WHERE THE DASHBOARD WAS REPLACED. THE CONTACT STATED THAT THE FAILURE WAS STILL OCCURRING. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

  NHTSA complaint ODI #11223045

• Leather dashboard is bubbling and wrinkling, and owner fears it could cause irregular passenger airbag deployment; the dealer refused to acknowledge it as a manufacturing defect. · filed Oct 2018
  Read the owner's complaint

  LEATHER DASHBOARD IS BUBBLING/WRINKLING UP. THE WRINKLES IN THE LEATHER DASH COULD CAUSE AN IRREGULAR PASSENGER AIRBAG DEPLOYMENT. JEEP DEALER TATE IN FREDERICK MD REFUSED TO ACKNOWLEDGE THIS IS A MANUFACTURING DEFECT. THERE ARE THOUSANDS OF COMPLAINTS ONLINE ABOUT THIS. JUST GOOGLE FOR THE YEAR MAKE AND MODEL AND WRINKLES IN THE LEATHER DASH. HORROR PICTURES AND STORIES. I AM ONE OF THEM. PLEASE HELP I AM VERY CONCERNED NOW THAT I READ THIS ISSUE COULD CAUSE AN IRREGULAR PASSENGER AIRBAG DEPLOYMENT.

  NHTSA complaint ODI #11141543

• Dashboard leather severely wrinkled while parked, and owner fears it could interfere with airbag deployment; Chrysler customer service dismissed the complaint. · filed Mar 2018
  Read the owner's complaint

  THE DASHBOARD LEATHER HAS SEVERELY WRINKLED WHICH COULD EFFECT THE AIRBAGS DEPLOYING PROPERLY. I REPORTED THIS TO CHRYSLER CUSTOMER SERVICE WHICH DID NOT TO ANYTHING ABOUT IT. THEY CHUCKLED ABOUT THE ISSUE. THE ISSUE HAPPENED DURING THE SUMMER WHEN THE VEHICLE WAS PARKED IN THE GARAGE.

  NHTSA complaint ODI #11076230

Owners report the vehicle suddenly surging or accelerating on its own, in some cases causing crashes; one owner tied it to the accelerator pedal sensor.

How common

4 of the 300 complaints we read (1%), roughly 22 of all 1,637 on file

Safety

Can affect control: 3 of 4 reports; 2 reports mention a crash; 1 report mentions an injury

• Vehicle suddenly accelerated into the rear of a truck and rolled down an embankment; the airbags did not deploy, the seat belt failed to lock, and a passenger died. · filed Mar 2017
  Read the owner's complaint

  2011 JEEP GRAND CHEROKEE OVERLAND SUMMIT. CONSUMER WRITES IN REGARDS TO SUDDEN VEHICLE ACCELERATION. *LD THE CONSUMER STATED THE VEHICLE SUDDENLY ACCELERATED INTO THE REAR OF A TRUCK, FLIPPED MULTIPLE TIMES, AND ROLLED APPROXIMATELY 30 FEET DOWN AN EMBANKMENT. THE AIRBAGS DID NOT DEPLOY. THE SEAT BELT FAILED TO LOCK CAUSING THE CONSUMER TO SUFFER A BROKEN EYE SOCKET. THE PASSENGER WAS KILLED. THE VEHICLE WAS TOTALED. *JS

  NHTSA complaint ODI #10966949

• Vehicle suddenly accelerated in the driveway and crashed into the garage wall; on an earlier occasion it lurched forward while parked with the engine off. · filed Jun 2016
  Read the owner's complaint

  ON MAY 28, 2016 WHILE NAVIGATING MY DRIVEWAY, MY CAR SUDDENLY ACCELERATED FORWARD AND CRASHED INTO THE BACK WALL OF MY GARAGE. DAMAGE WAS DONE TO MY HOME AND MY CAR. I HAD NO CONTROL OVER THE VEHICLE. HITTING THE BRAKE AND TRYING TO HIT THE IGNITION BUTTON DID NOTHING TO STOP THE VEHICLE. ON ANOTHER OCCASION, ABOUT TWO WEEKS EARLIER, I HAD PARKED THE CAR AT WALMART, PRESSED THE BRAKE AND THE IGNITION BUTTON TO TURN IT OFF. WHILE IN PARK AND THE ENGINE OFF, THE VEHICLE LURCHED FORWARD AND BUMPED THE SUV SITTING IN FRONT OF ME. I AM NOW AFRAID TO DRIVE THIS VEHICLE! I HAVE REPORTED THIS INCIDENT TO MY LOCAL AUTO DEALERSHIP AND CHYSLER CORP. THE DAMAGE IS BEING REPAIRED AT MY COST.

  NHTSA complaint ODI #10875231

• Engine revved uncontrollably to redline and accelerated to about 97 mph with the driver's foot off the gas after merging onto the highway. · filed Nov 2014
  Read the owner's complaint

  I HAD AN EXTREMELY DANGEROUS SITUATION OCCUR ON NOVEMBER 15, 2014 WITH OUR 2011 GRAND CHEROKEE. AROUND 7 P.M., I WAS MERGING ONTO INTERSTATE 95 SOUTH FROM 332, THE NEWTOWN, PA EXIT. I DID A HARD ACCELERATION TO AVOID TRAFFIC BRINGING UP THE REAR. THE ENGINE THEN ACCELERATED UNCONTROLLABLY ... SO FAST THAT THE TACHOMETER WAS PINNED TO THE RIGHT SIDE ... INTO THE RED ZONE NEAR 7K. A LATER CHECK OF THE VEHICLE MAXIMUM SPEED ON THE GARMIN GPS REVEALED IT PEAKED AT 97 M.P.H. WITH MY FOOT COMPLETELY OFF THE GAS PEDAL, THE ENGINE WAS PINNED TO MAXIMUM REVS. I HONESTLY THOUGHT IT WOULD DISINTEGRATE. IN THE SPAN OF A FEW SECONDS, I KNEW NOT TO SHUT OFF THE ENGINE, AS I WOULD HAVE LOST STEERING. I HAD THE PRESENCE OF MIND TO PUT THE TRANSMISSION IN NEUTRAL, TO AT LEAST STOP THE SPEEDING. THE ENGINE CONTINUED TO REV OUT OF CONTROL. I BELIEVE I WAS KICKING THE GAS PEDAL, AND THE ENGINE EVENTUALLY RELEASED ITS GRIP ON SPEED AND RETURNED TO NEAR-IDLE, UPON WHICH I RE-ENGAGED TO DRIVE. IF A CAR WERE ANYWHERE AHEAD OR NEAR ME, A DEVASTATING WRECK WOULD HAVE BEEN THE RESULT. I TOOK THE JEEP TO THE REEDMAN-TOLL SERVICE DEPARTMENT IN LANGHORNE, PA. THEY COULD FIND NOTHING THAT WOULD CONFIRM THE INCIDENT. I CONTACTED CHRYSLER CUSTOMER SERVICE. AN AGENT NAMED [XXX] TOOK MY REPORT AND SAID HE HAD NO SIMILAR REPORTS. I FIND IT DISTRESSING THAT NOTHING IN THE JEEP 'BLACK BOX' RECORDING SYSTEM WOULD HAVE A RECORD OF THIS POTENTIALLY CATASTROPHIC INCIDENT. THE REEDMAN SERVICE ADVISOR SPECULATED THAT I MAY HAVE 'RESET' THE SOFTWARE IF AND WHEN I WAS KICKING THE ACCELERATOR WHILE THE EVENT WAS UNDER WAY. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

  NHTSA complaint ODI #10660463

Owners report the air suspension failing, dropping the vehicle while driving, rising slowly with noise, or the compressor failing repeatedly.

How common

3 of the 300 complaints we read (1%), roughly 16 of all 1,637 on file

Safety

Safety impact unclear

• The right side air suspension is slow to rise with a noise, and intermittently triggers all warning lights and the windshield wipers to activate on their own. · filed Feb 2026
  Read the owner's complaint

  My right side suspension has a hard time coming up and I can hear it then it eventually get to right level and my car is freaking out have every light come on and the windshield wipers but it doesn't always do it but I have videos. The codes I get say malfunctional control u1403 and other ones

  NHTSA complaint ODI #11714761

• Air suspension warning light came on and the air compressor failed; it was replaced twice but the failure kept recurring. · filed Mar 2018
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE SERVICE AIR SUSPENSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MOTORWORLD CHRYSLER DODGE JEEP RAM (150 MOTORWORLD DR, WILKES-BARRE, PA 18702, (888) 459-2493) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR COMPRESSOR FOR THE SUSPENSION FAILED AND NEED TO THE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS AGAIN TAKEN TO THE DEALER WHERE THE AIR COMPRESSOR WAS REPLACED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

  NHTSA complaint ODI #11078879

• The Quadra-Lift air suspension suddenly failed at 65 mph, dropping the vehicle 6 to 8 inches and showing a repair-required message; it recurred four times. · filed May 2015
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE QUADRA LIFT SUSPENSION SYSTEM SUDDENLY MALFUNCTIONED CAUSING THE SUSPENSION TO COMPLETELY FAIL. THE VEHICLE ABRUPTLY LOWERED APPROXIMATELY 6 TO 8 INCHES. WHEN THE FAILURE OCCURRED, THE "IMMEDIATE AIR SUSPENSION REPAIR REQUIRED" MESSAGE DISPLAYED. THE FAILURE OCCURRED ON FOUR SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE QUADRA LIFT SYSTEM WAS FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 75,000.

  NHTSA complaint ODI #10717041