Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Structure recall
An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.
- Remedy
- Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
Leaking transmission fluid may contact an ignition source within the engine compartment, increasing the risk of a fire.
- Remedy
- Dealers will replace the transmission dipstick and transmission vent assembly, free of charge. Owner notification letters were mailed December 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. Chrysler's number for this recall is ZA3.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Brakes recall
An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.
- Remedy
- Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Body & glass recall
Reduced visibility increases the risk of a crash.
- Remedy
- Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z08.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Fuel system recall
An engine stall increases the risk of a crash.
- Remedy
- Dealers will replace the HPFP, update the Powertrain Control Module (PCM) software, and inspect and replace additional fuel system components as necessary, free of charge. Interim owner notification letters to inform owners of the safety recall were mailed on January 4, 2022. Owner notification letters were mailed on May 17, 2022. Phase 2 owner notification letters are expected to be mailed on March 2, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y78.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Engine recall
Low oil can damage the engine, causing an oil leak or a punctured engine block, increasing the risk of a fire.
- Remedy
- Dealers will update the engine calibration software, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y21.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
Wheel separation can cause a vehicle crash.
- Remedy
- Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on December 1, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's numbers for this recall are Y26 and Y36.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Engine recall
A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.
- Remedy
- Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Structure recall
A bed step that unexpectedly fails while in use increases the risk of injury to the user.
- Remedy
- Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
The leaking transmission fluid may contact the turbocharger or another ignition source within the engine compartment, increasing the risk of a fire.
- Remedy
- Chrysler will notify owners, and dealers will replace the transmission valve body separator plate and reprogram the powertrain control module. The recall began March 2, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W03.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
The lingering rearview image can distract the driver, increasing the risk of a crash.
- Remedy
- Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
- Status
- Corrected automatically through an over-the-air software update.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
77
Most reports here involve sudden stalling. Of these, 2 mention a crash.
Source: NHTSA complaint ODI #11763273 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
8
Most reports here involve software faults.
Read full complaint
The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed an upside-down or distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Source: NHTSA complaint ODI #11730803 · view all complaints for this vehicle at nhtsa.gov
Brakes
6
Most reports here involve loss of braking. Of these, 1 mention a crash, 2 mention an injury.
Source: NHTSA complaint ODI #11659464 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
14
Most reports here involve loss of steering.
Read full complaint
The contact owns a 2020 Ram 3500 equipped with Atturo Tires, Tire Line: Trail Blade A/T, Tire Size: 235/80/R17, DOT Number: KA0HD80R4223. The contact stated while driving approximately 50 MPH, the front passenger's side tire experienced a blowout. The contact pulled over to the side of the road. Upon inspecting the tire, the contact noticed that the tread had separated, causing the tire to blowout. The contact replaced the tire with the spare tire. Additionally, the contact stated while driving at an undisclosed speed, the front end of the vehicle was shuddering. The vehicle was taken to the tire shop, where it was determined that the front driver's side tire tread had separated. The front driver's side tire was replaced under warranty. The tires were replacement tires. The tire manufacturer was not notified of the failure. The tire failure mileage was approximately 4,000. The vehicle failure mileage was approximately 28,000.
Source: NHTSA complaint ODI #11615174 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
2
Most reports here involve airbags not deploying. Of these, 2 mention a crash, 2 mention an injury.
Read full complaint
I was in a single-vehicle accident on July 20th, 2026 and hit an oak tree head-on center and my airbags didn't deploy. I have a fractured neck and whiplash, not to mention other minor injuries. I am now able to type in order to report it. I have photographs.
Source: NHTSA complaint ODI #11759508 · view all complaints for this vehicle at nhtsa.gov
Structure & body
4
Most reports here involve other issues. Of these, 1 mention a crash.
Read full complaint
Hoses for washer fluid to the sprayers for the windshield come disconnected at the tee and 90 fittings preventing you from cleaning the windshield while driving. It happened once and I pushed them back in and they have come apart again. Problem has not been verified by dealer or another mechanic shop, nor inspected by either, or anyone else. No warning lights or messages appear, the sprayers just sputter and then nothing when it worked just fine the previous time.
Source: NHTSA complaint ODI #11512239 · view all complaints for this vehicle at nhtsa.gov
Other systems
5
Most reports here involve loss of steering.
Read full complaint
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Source: NHTSA complaint ODI #11702494 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2020 has 116 complaints on file, fewer than the 2019 (134) and more than the 2021 (62). Of the 15 model years of the Ram 3500 we cover, the 2018 has the most (801). Older model years have had longer to collect complaints.