The contact owns a 2024 Ram 3500. The contact stated that while pulling into a parking lot, the transmission was shifted into reverse and then shifted into drive, and the vehicle unexpectedly accelerated without the accelerator pedal being depressed. The vehicle crashed into a concrete post. The contact stated that the front passenger’s side of the vehicle sustained severe damage. The vehicle was taken to a body shop and inspected by the insurance company for a claim. The dealer was contacted. The contact stated that the independent acceleration had occurred several times before the crash. The failure mileage was approximately 4,000.

Source: NHTSA complaint ODI #11763049 · view all complaints for this vehicle at nhtsa.gov

This complaint involves a 2024 Ram 3500 with an unresolved electrical system issue associated with the rear backup camera and related wiring. The vehicle initially presented with a malfunctioning backup camera, including unclear or distorted image quality, which affects rear visibility and safe operation while reversing. The vehicle was taken to authorized dealerships for repair on multiple occasions. During the course of these repair attempts, the wiring associated with the system was damaged, resulting in an ongoing electrical system issue that has not been resolved. The vehicle has now been out of service for approximately 71 days. Most recently, the authorized dealership confirmed that the required parts to complete the repair are unavailable, there is no estimated timeline for parts availability, and the repair cannot be completed at this time. As a result, there is currently no repair plan in place. This situation raises safety concerns due to the loss of a critical safety feature (rear visibility via the backup camera) and the presence of unresolved electrical system damage. Damaged or compromised wiring may create the potential for electrical malfunction, system instability, or other hazards if the vehicle were to be operated. The inability to repair the vehicle, combined with the lack of available parts and absence of any repair timeline, raises concerns about the overall safety and reliability of the vehicle. The vehicle remains at the dealership and is available for inspection.

Source: NHTSA complaint ODI #11726867 · view all complaints for this vehicle at nhtsa.gov

The truck is in for its second front end alignment. I bought it brand new in October 2024 and it has about 43000 miles on it. I'm concerned for my family's safety. If it is going out of alignment this often, I don't feel safe driving it. The dealership has no explanation of why its going out so fast. I know I'm not the only one having this problem. There are thousands of people saying they are having the same issues. It was out of alignment from the factory. Pretty much all of them are. Something needs to be done about this. I put today's date but the first time I took it in was less than a year and 20000 miles ago.

Source: NHTSA complaint ODI #11751648 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2024 Ram 3500. The contact stated that upon entering the vehicle, the contact became aware that the side view mirror extender feature was not functioning as needed, compromising the visibility from the sideview. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the mirror extender switch had an electrical fault. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 73.

Source: NHTSA complaint ODI #11627738 · view all complaints for this vehicle at nhtsa.gov