At least one recall carries a do-not-drive or park-outside warning. Confirm by VIN that the repair was completed before driving or buying this car. The fix is free at a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Electrical system recall
An electrical short in the relay can result in an engine compartment fire with the ignition on or off, increasing the risk of injury.
- Remedy
- Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the relay, free of charge. This will be a Phased campaign. Phase 1 will include 2023 model year vehicles. FCA US will notify dealers on or about 3/23/2023 and begin notifying owners on or about 4/5/2023. Phase 2 will include 2022 model year vehicles and Phase 3 will include 2021 model year vehicles. FCA US will notify dealers and owners on or about 4/27/2023 for Phase 2 and 5/11/2023 for Phase 3. Interim owner notification letters informing owners of the safety risk were mailed March 28, 2023. Owner notification letters are expected to be mailed April 5, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 13A. This recall is an expansion of and supersedes recall number 21V-798.
- Status
- Park outside and away from buildings until repaired. Dealer fixes it free.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
A loss of drive power or a loss of park function increase the risk of a crash.
- Remedy
- Dealers will replace the valve body and control unit, free of charge. Owner notification letters are expecting to be mailed July 26, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 63B.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
An air bag that does not deploy in a crash can increase the risk of injury.
- Remedy
- Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 14B, 33B, 34B, 35B, 36B.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Steering recall
Turn signals and/or high beams that do not function as intended may cause confusion or reduced visibility to other road users, increasing the risk of a crash.
- Remedy
- Dealers will update the steering column control module (SCCM) software, and inspect and replace the module, as necessary, free of charge. Owner notification letters were mailed December 19, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are B2A and D5A.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
- Remedy
- Dealers will update the radio software, free of charge. Owner notification letters were mailed October 24, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 97A.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
4
Most reports here involve fluid leaks.
Read full complaint
The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that there was no fix available and suggested that the vehicle was no longer driven or parked too near the residence. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Source: NHTSA complaint ODI #11715490 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
4
Most reports here involve software faults.
Read full complaint
This model of truck has 4 led lights that will never turn off. Using the switch in the cab does not affect them. When the headlight switch is in off, manual, or parking - these lights remain on. Additionally, there is no setting in the software that provides control over these lights. I have interacted with Stallantis Customer Service, and my local dealer -both state: "Lights are working as designed". Contrary to this, the owners manual states that the lights can be turned off using the switch. There are times, after dark, where parking lights are appropriate, but headlights are not. It seems to me a design flaw and dangerous to give the operator of the vehichle zero control over these "halo lights".
Source: NHTSA complaint ODI #11743207 · view all complaints for this vehicle at nhtsa.gov
Brakes
1
Most reports here involve other issues.
Read full complaint
The contact owns a 2023 Ram 3500. The contact stated that while driving at unknown speeds, the parking brake engaged without driver input. The parking brake warning light was illuminated. The contact was unable to disengage the parking brake. The contact was aided by another driver. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown. The VIN was not available.
Source: NHTSA complaint ODI #11585891 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
4
Most reports here involve loss of steering.
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Nexen Roadian HTX RH5 LT235/80R17E 120R/117/R At approximately 70 mph, I experienced a severe vibration in the steering wheel. Shortly thereafter, the tread separated from the carcass sending pieces of rubber flying. I was able to pull onto the shoulder and change the tire. These are the OEM tires with about 25000 miles. They have never been under or overinflated and I was not hauling or towing anything.
Source: NHTSA complaint ODI #11750748 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
3
Most reports here involve software faults.
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The drivers seat belt does Not lock when brake is applied, and does not retract when unbuckled. I saw a report where several thousands of seat belts have been recalled that were in similar vehicles to mine. Also in that recall the manufacturer was the same as my seat belt. Can you research again to check if my seat belt should have been recalled. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA complaint ODI #11750343 · view all complaints for this vehicle at nhtsa.gov
Structure & body
1
Most reports here involve other issues.
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The contact owns a 2023 Ram 3500. The contact stated while driving 25 MPH, the tailgate opened independently. There was no warning light illuminated. The contact arrived at the residence and became aware that the tailgate was open. The dealer was contacted and stated that none of the vehicle with similar year, make, or model was equipped with a tailgate ajar indicator light. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the failure was a known failure; however, no assistance was provided. The failure mileage was 850.
Source: NHTSA complaint ODI #11532073 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2023 has 17 complaints on file, fewer than the 2022 (189) and fewer than the 2024 (43). Of the 15 model years of the Ram 3500 we cover, the 2018 has the most (801). Older model years have had longer to collect complaints.