Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Fuel system recall
A fuel leak in the presence of an ignition source increases the risk of a vehicle fire.
- Remedy
- Dealers will inspect for the correct fuel tank and replace it, if necessary, free of charge. Owner notification letters were mailed November 5, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252512770. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 18, 2025.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Engine recall
Engine failure increases the risk of a crash.
- Remedy
- Dealers will inspect the engine, and as necessary, repair or replace the engine. For vehicles that pass inspection, dealers will add higher viscosity oil, install 6 oil fill cap, replace the oil filter, and update the owner's manual. Repairs will be performed free of charge. Owner notification letters were mailed June 18, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252494000.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
Rear wheel lock-up can increase the risk of a crash.
- Remedy
- Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Seat belts recall
A seat belt with a deformed rivet may not properly restrain an occupant, increasing the risk of injury during a crash.
- Remedy
- Dealers will inspect the rivet head formation on both the left and right side third-row seat belt buckle assemblies and replace seat belt buckle assemblies, as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed September 28, 2022. Owner notification letters were mailed on November 1, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N222372380.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
Driveshaft failure can cause a sudden loss of drive power, increasing the risk of a crash.
- Remedy
- Dealers will replace the left and/or right rear driveshaft assemblies, free of charge. Owner notification letters were mailed on March 14, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N212351030.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Fuel system recall
An engine stall increases the risk of a crash.
- Remedy
- Dealers will replace the fuel pump power control module, free of charge. Owner notification letters were mailed on October 14, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; or GMC customer service at 1-800-462-8782. GM's number for this recall is N212332040.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Seat belts recall
A damaged seat belt can break during a crash, increasing the risk of injury to the occupant.
- Remedy
- GM will notify owners, and dealers will inspect the third-row outboard seat belts, replacing any damaged seat belts, and rerouting them if necessary, free of charge. The recall began on April 21, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313000.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Exterior lighting recall
Daytime Running Lights that do not deactivate as intended may cause a glare, reducing visibility and increasing the risk of a crash.
- Remedy
- Dealers will provide an over-the-air (OTA) update for the Body Control Module software, free of charge. Owner notification letters were mailed December 15, 2022. Owners may contact GM customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222382220.
- Status
- Corrected automatically through an over-the-air software update.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
The air bag malfunction indicator light may fail to warn the driver of a problem with the air bag, increasing the risk of injury.
- Remedy
- The communications gateway module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed on July 1, 2021. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N212338110.
- Status
- Corrected automatically through an over-the-air software update.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
56
Most reports here involve sudden stalling. Of these, 1 mention a crash, 2 mention an injury.
Read full complaint
There was knocking and stalling happening. I looked up the issue and saw that there was a recall on all 2021 Cadillac escalades with my exact engine. Unfortunately my vin did fall in the recall but I have the same issues and now my car has been at the service station for almost 2 weeks trying to figure this out and get the situation taken care of.
Source: NHTSA complaint ODI #11764394 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
3
Most reports here involve software faults.
Read full complaint
When the vehicle is shifted into reverse, the backup camera intermittently does not display an image. Instead, the screen shows a blue hourglass, leaving me without rear visibility while backing up. This creates a safety risk because I may not be able to see pedestrians, children, vehicles, or objects behind the vehicle, increasing the risk of a crash or injury. GM has issued Service Bulletin 23-NA-084 for the 2021 Cadillac Escalade, titled “Blue Hourglass and No Gridlines on Radio Rear View Camera Display While in Reverse.” The bulletin identifies software anomalies in the Video Processing Module and instructs dealers to reprogram the module. My concern is that this is a safety-related rear visibility failure, not merely a convenience or display issue. I also understand GM/NHTSA Campaign 22V709 involved rear-view camera failures on other GM vehicles, including certain Cadillac XT5, Cadillac XT6, and GMC Acadia models. Although my Escalade is not included in that recall, the safety consequence is similar: intermittent loss of rear-view camera visibility while reversing. The issue occurs intermittently when shifting into reverse. The vehicle has not been included in a recall for this condition. I respectfully request that NHTSA review whether the 2021 Cadillac Escalade should be included in an existing or expanded safety investigation/recall, or whether a separate defect investigation is warranted for intermittent rear-view camera failures in this model.
Source: NHTSA complaint ODI #11746716 · view all complaints for this vehicle at nhtsa.gov
Brakes
1
Most reports here involve sudden stalling.
Read full complaint
Driving on a clear sunny day with the cruise control set at 65 mph. With no cars either in front of me or either side my Escalade suddenly did a total panic stop almost causing a crash. While this was happening there was no throttle response and I was unable to gain control of the car My Escalade is in perfect condition, kept immaculately and has only 17,000 miles on it. Taking it to the dealer resulted in no issues found. If I was on an interstate with a tractor Trailer behind me this could have a caused a major accident.
Source: NHTSA complaint ODI #11631413 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
2
Most reports here involve loss of steering. Of these, 1 mention a crash.
Source: NHTSA complaint ODI #11763233 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
1
Most reports here involve airbags not deploying.
Read full complaint
Our 2021 Cadillac Escalade has experienced multiple ongoing issues. The “driver airbag warning” light has been a major concern, with the dealership stating that the airbag could malfunction at any moment. When we took the vehicle in for repairs, they determined that a previous maintenance job on the driver’s airbag was done incorrectly, which was causing the warning light to activate. Additionally, the vehicle intermittently displays warnings for the “service system restraint system,” “service power steering column,” “reducing features to save battery,” and “service driver assist system.” Despite multiple visits to the dealership, we are consistently told that their diagnostic computers do not populate any error codes, leaving them uncertain about the cause of these warnings. Another major issue is battery drainage. We replaced the original battery two years ago, yet we have needed Cadillac roadside assistance twice because the vehicle wouldn’t start. Each time, the battery tested as healthy, but the car remained inoperable due to a drained battery. Lastly, we have had to replace the remote key batteries every 2-3 months, which seems excessive for a relatively new vehicle. Safety Risks: The driver airbag warning light indicates that the airbag could malfunction at any moment, which poses a serious safety risk in the event of an accident. The service system restraint system warning suggests potential failure in critical safety components. Issues with the service power steering column could lead to steering difficulties while driving, increasing the risk of an accident. The reducing features to save battery warning and service driver assist system warning suggest possible electrical failures that could impact vehicle performance and safety. The other issues, including system warnings and battery drainage, have been repeatedly reported to the dealership, but they have been unable to confirm the cause as their diagnostic system does not register error codes.
Source: NHTSA complaint ODI #11642093 · view all complaints for this vehicle at nhtsa.gov
Structure & body
3
Most reports here involve fluid leaks.
Read full complaint
The latch on the doors malfunction and you get trapped in the car. This happens on a recurring basis every few months. It can sometimes take days to get a door to open again. Most recently this has happened to our driver side door and we have been unable to get it open again. The dealership has also been unable to get it open and have said they will need to break the door to then make the fix, which will be a costly repair that they will expect us to pay for. There is clearly a defect here, being able to open a door should be a minimum expectation of any car and it also a safety concern for people getting trapped in their cars. When we were trying to figure out how to get the door open, there was an alarming number of people online who had similar problems with this vehicle and offered different solutions to try, so we know this is not just our specific vehicle that is having the problem, it is this model car that has this defect.
Source: NHTSA complaint ODI #11738111 · view all complaints for this vehicle at nhtsa.gov
Other systems
5
Most reports here involve software faults.
Source: NHTSA complaint ODI #11758533 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2021 has 71 complaints on file, more than the 2020 (14) and fewer than the 2022 (82). Of the 17 model years of the Cadillac Escalade we cover, the 2023 has the most (135). Older model years have had longer to collect complaints.