The contact owns a 2022 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled, and the engine seized. There was no warning light illuminated. The vehicle was unable to restart and was towed to the dealer. The vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated that after the engine replacement, the low oil warning light unexpectedly illuminated. The contact stated that the vehicle had previously been repaired for an oil consumption-related recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000.

Source: NHTSA complaint ODI #11763070 · view all complaints for this vehicle at nhtsa.gov

My issue is with the telematics module that no longer functions as it should. My GPS, Super-Cruise, OnStar, WiFi, MyCadillac App, and all other so called safety features touted by OnStar are non-functional. If this isn’t a legitimate concern, I apologize. Otherwise, please help with this widespread known issue.

Source: NHTSA complaint ODI #11763223 · view all complaints for this vehicle at nhtsa.gov

I was in accident on the interstate. None of the safety features activated. The truck was sliding instead of stopping. The emergency stop and braking never activated. The distance sensor failed. The airbag didn’t deploy and Onstar never called about a crash alert.

Source: NHTSA complaint ODI #11519716 · view all complaints for this vehicle at nhtsa.gov

On [XXX], my wife and I were stopped in traffic in Baton Rouge, Louisiana at approximately 7:35pm. Another vehicle failed to stop due to being distracted on his phone and rear ended my 2022 Cadillac Escalade. My wife and I were both injured. None of our airbags deployed and the On-Star system never came on and never detected the crash. By the airbags never deploying, this caused my wife to hit her head on the dashboard as well as on the speakers on the passenger seat. It happened in front of a fire station so they heard the crash and immediately ran out the fire station to help us. The vehicle just arrived at the collision center on 10/17/2024 and they will begin inspection for repairs. None of my emergency warning lamps or any other lights or messages came on in the vehicle. The vehicle just appeared normal like nothing happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11620606 · view all complaints for this vehicle at nhtsa.gov

I purchased a 2022 Cadillac Escalade from Carvana. The vehicle was represented as having only minor prior damage, but after taking possession I discovered evidence indicating that it had sustained significantly more extensive damage than was disclosed. Based on subsequent inspections, I believe the vehicle was not in a safe condition when it was sold to me. The primary components involved include the vehicle's structural/body integrity and suspension/alignment systems, as well as other components affected by the previous collision damage. The vehicle is available for inspection upon request. My safety and the safety of others are at risk because the vehicle does not drive or handle as a properly repaired vehicle should. I am concerned that previously damaged structural and safety-related components were not repaired to manufacturer specifications before the vehicle was sold. If critical components were improperly repaired or replaced, the vehicle may not protect occupants as intended during an emergency maneuver or subsequent collision. The issues have been inspected and confirmed by independent service personnel, who identified evidence of previous collision damage that appears to be substantially more extensive than what was disclosed at the time of sale. I have also obtained documentation supporting these findings. The vehicle has been inspected by independent repair facilities. Additional inspections by the manufacturer or other parties can be made if requested. Prior to discovering the extent of the previous damage, there were no warning lights that clearly identified the underlying safety concerns. The issues became apparent after a detailed inspection of the vehicle and review of the condition of the repaired areas rather than through dashboard warning messages. I am filing this complaint because I believe a vehicle with potentially significant structural and safety-related prior damage was sold without adequate disclosure of the extent of that damage.

Source: NHTSA complaint ODI #11747983 · view all complaints for this vehicle at nhtsa.gov